DevOps Engineer

Contract: 1 year (renewable) | Santiago, Chile | Hybrid (3 Days Onsite)

As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS, cloud, and on-premise environments.

You will play a key role in CI/CD implementation, infrastructure automation, environment management, and production reliability, working closely with development, QA, and client-facing teams.

Key Responsibilities

1. CI/CD & Release Engineering

- Design, implement, and maintain CI/CD pipelines to support continuous integration, testing, and deployment across multiple environments
- Ensure pipeline stability, performance, and reliability, minimizing build failures and delays
- Implement automated build, packaging, and deployment processes
- Enforce version control best practices (branching strategies, tagging, artifact management)
- Support release cycles, including validation, smoke testing, and rollback strategies

1. Automation

- Plan & Code Templates stored in Git repositories alongside application code, allowing template updates to be version-controlled, code-reviewed, and tracked
- Automate environment provisioning, configuration, and upgrades
- Build reusable automation components to improve scalability and consistency
- Reduce manual operations through process automation and scripting

1. Environment & Platform Management

- Deploy and manage MX environments across development, testing, and production stages
- Handle environment lifecycle:
- Provisioning
- Configuration
- Upgrades & patching
- Decommissioning





- Ensure environments are standardized, reproducible, and compliant
- Support multi-client and multi-environment setups in SaaS or hybrid models

1. Monitoring, Observability & Reliability (SRE mindset)

- Implement and maintain:
- Monitoring
- Logging
- Alerting

- Ensure end-to-end observability of platforms and pipelines
- Perform root cause analysis (RCA) on incidents
- Contribute to improving system reliability, SLAs, and operational KPIs

1. Data & Environment Operations

- Manage environment data lifecycle:
- Data provisioning
- Data masking for non-prod environments
- Data sampling and reduction

- Support database operations:

- Migration
- Sanitization
- Reconciliation

- Ensure compliance with security and data governance requirements

1. Incident & Support Management

- Act as a technical escalation point for environment and platform incidents
- Troubleshoot complex issues across infrastructure, pipelines, and environments
- Coordinate with support and product teams for resolution
- Ensure proper documentation and knowledge sharing

1. Collaboration & Delivery Enablement

- Collaborate with:
- Development teams (integration into CI/CD pipelines)
- QA teams (test automation and environment consistency)




- Product teams (release readiness and constraints)
- Client teams (technical coordination and delivery)

- Contribute to smooth delivery across project lifecycle

1. Continuous Improvement & Best Practices

- Promote DevOps principles:
- Automation-first
- Continuous integration & delivery
- Shift-left testing

- Identify inefficiencies and propose improvements
- Contribute to:

- Internal tooling
- Documentation
- Standardization efforts

- Share knowledge and support onboarding of new team members

Required Skills & Experience

Technical Skills

- CI/CD tools: Jenkins, GitLab CI, Azure DevOps
- Version control systems: Git (advanced usage)
- Proficiency in template engines, specifically FreeMarker (FTL)
- Scripting: Shell, Python, Groovy
- Operating systems: Linux/Unix
- Cloud platforms: AWS (preferred), Azure/GCP is a plus
- Databases: RDBMS (Oracle, PostgreSQL, or similar)

DevOps & Platform Expertise
- Experience building and operating CI/CD pipelines in complex environments
- Knowledge of monitoring and observability tools
- Exposure to SaaS / distributed architectures

Soft Skills
- Strong analytical and troubleshooting skills
- Ability to work under pressure in production environments
- Clear communication with both technical and non-technical stakeholders
- Team-oriented with strong collaboration mindset
- Proactive and continuous improvement mindset

Experience
- 1-2 years of experience in DevOps, CI/CD
- Hands-on experience in production or client-facing environments preferred

Education:
- Bachelor's degree in a related field required

📌 DevOps Engineer (Santiago)
🏢 SoHo Dragon
📍 Santiago