Identifies opportunities to replace or upgrade server components. Validates cabling and confirms that the network environment is properly built and connectivity has been established.

Monitors and assigns work within the ticketing system, mentors less experienced technicians, and implements technical solutions. Provides training on advanced troubleshooting and repair techniques aligned with corporate objectives, while adhering to standard operating procedures (SOPs) and methods of procedure (MOPs) for operational data center change-control processes.

Acts as a technical liaison between technical and non-technical teams, providing subject-matter expertise to identify and mitigate resiliency, reliability, and availability risks.

Responsibilities
Key Responsibilities
Data Center Services Operations — Break/Fix and Hardware Maintenance
• Identifies opportunities for team members to perform server, server-component, and core-hardware maintenance to ensure efficient performance throughout the equipment lifecycle.




• Guides and coaches less experienced technicians on best practices for power distribution units (PDUs) and hardware replacement, including safely removing and troubleshooting hardware without disrupting critical infrastructure.

Data Center Services Operations — Network Configuration, Installation, and Expansion
• Guides and instructs less experienced technicians on best practices for implementing designed and defined network communications and solutions, including reviewing and signing off on client configurations within the environment.
• Validates cabling, network-environment builds, and connectivity, ensuring devices are properly connected and free of errors.

Technical Support and Troubleshooting
• Monitors and assigns work through the ticketing system; mentors less experienced technicians; and implements technical solutions to enhance or troubleshoot systems within the service-level agreements (SLAs) associated with assigned tickets.
• Identifies and esc

📌 Senior Data Center Support Services Technician Valparaiso (Chile)
🏢 Oracle
📍 Chile