Job Description

Insight Integral's client is a leading robotics technology company specializing in smart logistics solutions. They partner with Fortune 500 companies and industry leaders across retail, apparel, automotive, e-commerce, manufacturing, and more. With over 100 installations across the Americas, they are recognized as an industry leader in robotics and automation.

As a Systems Engineer, you'll be the primary point of contact with their partners and clients who range from Startups to Fortune 500 players. You'll interact regularly to maintain a strong communication with the clients and understand well their needs. You'll diagnose, troubleshoot and resolve issues by understanding the issues customers are facing in a detailed fashion so that they understand the root of the problems. If you're excited about robots and rolling out a complex system, we want you to talk to us

Responsibilities
- Assist with the design and configuration of the software required to manage the robot fleet and fulfillment solutions.




- Implement system solution for clients on Linux server and manage database with SQL commands.
- Conduct API testing and functional testing sessions with clients to integrate Geekplus system with Client’s system.
- Drive and participate in various testing iterations: System Integration Testing (SIT) and User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team.
- Provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade.
- Develop and provide training and SOPs for system operation, fault recovery, and exception handling.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs.
- Interact with clients through phone, emails or chats and provide unambiguously written instructions or

📌 Systems Engineer (Santiago)
🏢 Insight Global
📍 Santiago