Miratech is seeking a Senior Genesys Cloud Specialist to support Telephony Delivery with a focus on WhatsApp integration within the contact center platform and IVR enhancements. The candidate will contribute to cross-functional campaigns for Marketing, leveraging SBD and outbound management in Genesys Cloud.
Fluency in Spanish and English is required; 6+ years with Genesys Cloud CX in high-volume environments is expected.