We are seeking an experienced Senior Business Analyst with a strong background in digital transformation projects, specifically in eCommerce and Content Management Systems (CMS). This role will involve working closely with cross-functional teams to deliver high-impact projects that drive business growth and digital innovation. The idóneo candidate will have a proven track record in gathering and analyzing business requirements, defining solutions, and ensuring successful project delivery in dynamic and evolving environments.

Responsibilities

• Lead the analysis and documentation of business requirements for digital transformation projects, with a focus on eCommerce platforms or CMS solutions
• Collaborate with key stakeholders, including internal teams, clients, and vendors, to understand business objectives and translate them into functional and technical specifications
• Conduct detailed process mapping, gap analysis, and solution design to enhance digital workflows, customer journeys, and business operations




• Ensure alignment between business goals and technology solutions by working closely with Solution Architects, developers, UX designers, project managers, and product owners
• Analyze and document existing systems, processes, and data flows, identifying opportunities for improvement or automation
• Drive the creation of user stories, use cases, and acceptance criteria for projects within an Agile/Scrum environment
• Support and help shape the roadmap of digital transformation initiatives, ensuring scalability, performance, and user experience are optimized
• Perform risk assessments and clearly communicate the potential impact of changes to stakeholders
• Facilitate workshops, presentations, and meetings to gather feedback, align on project goals, and provide ongoing updates
• Contribute to testing phases, ensuring business requirements are met through comprehensive User Acceptance Testing (UAT) and Quality Assurance (QA)

Requirements

• Bachelor's degree

📌 Senior Business Analyst (Chile)
🏢 EPAM Systems
📍 Chile