Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one general team where you can learn fast and stay true to yourself.
The team​:

We are seeking a proactive and client-focused Technical Account Manager (TAM) to act as a trusted advisor and technical advocate for our SaaS clients. The TAM will ensure our technical services deliver maximum value through proper planning and delivery of technical engagements, providing technical guidance, and ensuring operational excellence. This role bridges the gap between our technical teams and the SaaS Client Evolution Team (CETs), focusing on maintaining service quality, identifying improvement opportunities,



and driving client success.

What you’ll do​:
• Build and maintain strong relationships with key Client Evolution Team (CET) and Client Services (CS) stakeholders.

• Understand the Client Evolution Team (CET) goals and challenges to align our technical services with their objectives.

• Advocate for the Client Evolution Team (CET)needs within the SaaS Technical Services delivery unit to ensure timely resolution of issues and alignment with long-term objectives.

• Develop and maintain account success plans with key deliverables, milestones, and timelines.

• Drive discussions on service improvements, feature utilization, and roadmap planning.

• Partner with internal technical teams (SaaS Ops, Operate-MX, SaaS DevOps, and Hosting Providers) to ensure timely resolution of escalated issues and proper implementation of client-requested features or configurations.

• Monitor key operational metric

📌 SaaS Technical Account Manager (Santiago)
🏢 Murex
📍 Santiago