Mercor is seeking a remote Support Engineer in Latin America to triage and resolve user issues on our AI-driven SaaS platform. You will collaborate with engineering to reproduce bugs, diagnose root causes, and provide clear guidance to users with a friendly, professional tone.
Idóneo candidates have 2-5 years of experience supporting web applications (React/Next.js/Node) and are comfortable with AI tools and models. This role requires substantial overlap with Pacific Time working hours.
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📌 Remote AI SaaS Customer Success Specialist (LatAm) (Santiago)
🏢 Mercor
📍 Santiago
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