Role Purpose

The AI Developer / Software Engineer helps evolve Omilia's Drive-Thru Voice AI solution for Quick Serve Restaurants. The role works across the whole product — engineering and AI/LLM development, conversation analysis, and customer work — on a live system used at scale in thousands of restaurants. The balance across these areas shifts with project needs.

Accountabilities

- Engineering — Build features, fix bugs, test and deploy releases, and integrate with client systems
- AI/LLM — Prototype AI features, fine-tune LLMs for voice ordering, and turn them into production solutions
- Conversation analysis — Review real dialogs, assess performance, and identify improvement opportunities
- Customer work — Gather business requirements and build the application logic to meet them

Key Responsibilities

- Build product features and fix bugs for the Drive-Thru Voice AI solution, including testing and deploying releases
- Integrate with client systems as required for assigned work
- Prototype AI features and fine-tune LLMs for voice ordering, turning promising prototypes into production solutions
- Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience
- Work with customers and internal stakeholders to gather business requirements and implement the application logic that meets them
- Shift effort across engineering, AI/LLM, conversation analysis, and customer work as project needs change
- Communicate clearly in English in both technical and customer-facing contexts,



and deliver within demanding deadlines

Requirements

Required:

- Academic degree in Computer Science, Computational Linguistics, Natural Language Processing, a related field, or equivalent experience
- At least 1 year of experience as a Software Developer or AI Engineer
- Excellent command of spoken and written English
- Excellent communication skills; customer-facing
- Ambition, enthusiasm and eagerness to learn, with aptitude for analytical and creative thinking and sharp attention to detail
- Accountable within demanding deadlines

Nice to have:

- Experience with conversational automated dialog systems, either voice- or chat-based. Experience in any other production-level NLU/NLP solutions will also be considered a plus
- Experience fine-tuning or training NLP/LLM models
- Knowledge of embeddings, vector databases and RAG
- Knowledge of Java 17 is a strong asset
- Experience consuming external systems such as web services (REST and SOAP)
- Experience in SQL databases
- Experience with GitLab and CI/CD processes
- Experience in Spring Framework
- Knowledge of Spanish

Benefits

- 24 days of annual leave (accrues at 2 days/month). Paid sick leave
- MacBook Pro + any necessary hardware shipped to the employee's location
- Annual 360-degree performance appraisal — drives promotions and raises
- Onboarding buddy system
- An extensive course library for learning and certifications
- Paid Claude Enterprise subscription and access to other cutting edge professional tools

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📌 AI Developer / Software Engineer (Chile)
🏢 Omilia
📍 Chile