Mercor is seeking a remote Support Engineer in Latin America to triage and resolve user issues on our AI-driven SaaS platform. You will collaborate with engineering to reproduce bugs, diagnose root causes, and provide clear guidance to users with a friendly, professional tone.
Idóneo candidates have 2-5 years of experience supporting web applications (React/Next.js/Node) and are comfortable with AI tools and models. This role requires substantial overlap with Pacific Time working hours.