Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting-edge technology and an obsessive customer focus.Job SummaryThe CEO of the Americas has a bold vision to transform the robotics industry across the region by rallying the AMER team around a mission rooted in customer obsession—not just robotic functionality. At Hai Robotics, success begins with understanding our customers’ challenges and delivering innovative automation solutions that drive measurable impact.We are seeking a customer-focused Solutions Engineer to design and deliver innovative warehouse automation solutions that address complex operational challenges in our LATAM region. This role serves as the technical liaison between customers, sales teams, and internal stakeholders, translating business requirements into scalable automation solutions.The Solutions Engineer will lead solution design, develop technical documentation and presentations, conduct system analysis, and collaborate with cross-functional teams to ensure solution feasibility and successful project delivery. The adecuado candidate combines strong technical expertise in warehouse automation with excellent communication, problem-solving, and customer-facing skills to drive successful outcomes and support business growth.Hai Robotics operates in a fast-paced environment where we “Work Hard, Have Fun, Make History.” In this role, you will collaborate closely with cross-functional teams, build relationships with customers and industry partners, and help position Hai Robotics as a trusted leader in warehouse automation innovation.You will join a world-class team in an environment that combines the energy of a start-up with the scale and ambition of a global robotics leader.



This is an opportunity to play a meaningful role in expanding Hai Robotics’ market presence in the Americas and globally, working alongside passionate professionals who believe that innovation, partnership, and exceptional service are key to customer success.Essential Duties and ResponsibilitiesCustomer Interface & Solution ExchangeServe as the technical interface between customers and the companyEnhance customer recognition of our solutions and actively guide customers to choose recommended solutionsUnderstand customer business data, warehouse workflows/tasks, and customer requirementsSolution Design & DevelopmentReceive preliminary research information and solution requests from sales teamsConduct research on customer requirements and collect relevant data for analysisFormulate solution outlines based on customer requirements and evaluate product selectionDesign layouts using HAI Robotics products and other required componentsCollaborate with network, electrical, fire protection, and safety engineers to complete solution layout designCalculate workstation productivity and robot tote movement efficiency, as well as corresponding supporting equipment resourcesTechnical Documentation & PresentationLead the output of competitive solutions and related technical documentationCreate layout drawings, PowerPoint presentations, equipment lists, technical bid documents, and Statements of Work (SoW)Prepare solution presentation materials and pricing for customers and sales teamsInternal Coordination & Resource ManagementCoordinate cross-functional resources to drive solution feasibility reviews across technical, solution,



and cost domainsCollaborate with software, delivery, supply chain, and other departmentsParticipate in contract negotiations at the customer interface, clarifying responsibility scope and technical requirementsOutput project handover materials meeting internal quality requirementsOrganize completion of solution handovers and support project teams during deliveryIdentify and document solution-related risks and assumptions in projectsDevelop risk control measures and ensure proper closure of risk management processesMarket Support & Knowledge SharingSupport marketing and other departments in creating case studies and analytical materialsShare knowledge of industry trends and customer requirements with product development teamsQualificationsEducationBachelor's degree or above in Automation, Computer Science, Electromechanical Engineering, Logistics, or related fieldRequired ExperienceMinimum 3-5 years of experience in warehouse automation or related industriesExperience in solution design, data analysis, and optimization for warehouse automation systemsTechnical SkillsProficiency in CAD software for layout designKnowledge of warehouse management systems (WMS), warehouse control systems (WCS), or warehouse execution systems (WES)Understanding of AGV, ACR, AMR technologies and DevOps philosophiesExperience with mechanical design and simulation toolsSoft SkillsExcellent communication and presentation skillsStrong problem-solving abilities and analytical thinkingAbility to work in a fast-paced environmentCustomer-centric mindset with strong customer-facing skillsAbility to work independently and in cross-functional teamsLanguage RequirementsFluent in English, Spanish (verbal and written)Proficiency in Portuguese and/or Chinese is a plusWillingness to travel approximately 30%-50% of the time for customer meetings, site visits, and industry events#J-18808-Ljbffr

📌 Solutions Engineer - Latam (Santiago)
🏢 Hai Robotics
📍 Santiago