Behind every success is a team of dedicated experts driving us forward. Our corporate functions don’t just support — they lead, shaping the company’s path and preparing clients and employees for the moments that matter. Be part of a team where your work makes a difference, with opportunities to grow, collaborate, and thrive.

Customer Service & Support Specialist I

About CAE

At CAE, our mission is to make the world a safer place. Fornearly 80years, we have been leaders in simulation, training, and mission readiness, supporting civil aviation, defense, and critical operations worldwide. Throughcutting-edgetechnology and a culture that drives innovation, we empower our customers tooperatesmarter, faster, and more sustainably.

We equip people in critical roles with the knowledge and solutions needed to create a safer world.Above all, wetrain pilots, cabincrews, airlines, and defense and security forces to perform at their best every day—and when it matters most.

We have a integral presence with approximately 13,000 employees and 250 training centers across more than 40 countries.

Job Summary

TheCustomer Service&SupportSpecialist; Iis responsible fordelivering exceptional customer service and administrative support to ensure the efficient operation of the training center. This role serves as a primary point of contact for clients, instructors, and visitors, coordinatinglogistics, managing customer experience initiatives, supporting operational contingencies, and ensuring facilities and resources aremaintainedto the highest standards. The position requires strong organizational, communication, and problem-solving skills in a dynamic, customer-focused environment.

Key Responsibilities

Customer Experience & Client Support

- Welcome clients, visitors, and stakeholders, providingprofessionaland positive customer experience.

- Coordinate client access, classroom reservations, and on-site activities.

- Handle incoming calls, emails, and inquiries,



ensuringtimelyresolution and escalation whenappropriate.

- Coordinate and support customer events, site visits, and special activities.

OperationalSupport

- Support simulator operational contingency management, including reporting failures, schedule disruptions, cancellations, and coordinating communication with relevant stakeholders.

- Conductroutinewalk-throughstoidentifyopportunities for improvement and ensure all training center areas areoperatingefficiently.

- Assistwithmaintaininga safe, organized, and customer-ready environment.

CustomerFeedback&ContinuousImprovement;

- Manage customer satisfaction surveys and reporting through the Qualtrics platform.

- Analyze survey results and prepare monthly presentations for management and operational teams.

- Identifytrends and recommend continuous improvement initiatives to enhancethe customerexperience.

Administrative &LogisticsCoordination;

- Coordinate travel arrangements for staff and instructors, including flights, hotelaccommodations, ground transportation, and travel itineraries.

- Manage supply inventory, procurement requests, and coordination of equipment maintenance and repair services with local vendors.

- Assistwith administrative activities such as document preparation, scanning, photocopying, filing, and correspondence management.

- Manage CAE credentials and access-related documentation.

Meeting&EventCoordination;

- Schedule appointments, meetings, and training events.

- Prepare meeting rooms, training spaces, and required materials.

- Coordinatelogisticsand support for internal and external meetings.

AdditionalResponsibilities





- Participate in special projects andinitiatives asassigned by management.

- Provide general administrative and operational support to ensure smooth training center operations.

- Assist the Planning team with data entry into the Gemini system, coordination tasks, or other activities deemed necessary.

Qualifications

Education

- Technical degree, diploma, or equivalent experience in Business Administration, Hospitality, Customer Service, ora relatedfield preferred.

Experience

- Previousexperience in customer service, administrative support, office coordination, ora relatedrole.

- Experience working in a fast-paced, customer-focused environment is preferred.

LanguageRequirements

- NativeorfluentSpanish.

- Intermediate to advanced Englishproficiency, both written and spoken.

Competencies

- Strong customer service orientation and interpersonal skills.

- Excellent verbal and written communication skills.

- Strong organizational and time-management abilities.

- Ability to prioritize multiple tasks and meet deadlines.

- Problem-solving and decision-making capabilities.

- Attention to detail and commitment to quality.

- Ability to work effectively under pressure and adapt to changing priorities.

- Strong teamwork and collaboration skills.

- Proficiencyin Microsoft Office applications and digital collaboration tools.

- Experience with survey or customer feedback platforms (e.g., Qualtrics) is an advantage.

Physical Requirements:

- Occasionally ascends or descends ladders, scaffolding, ramps, and poles.

- Occasionally moves intodifferent positionsin tight or confined spaces.

- Constantlyremainsin a fixed position to perform tasks or move around.

- Occasionally adjusts or moves objects up to 9 kg (20lbs).

- Constantlyperformsrepetitive movements with wrists, hands, and fingers.

- Occasionally travels to perform tasks orrelocate.

About CAE

Position Type

Regular

Equal Opportunity & Accommodations

Data Privacy

📌 Planning Support & Customer Services (Santiago)
🏢 Cae
📍 Santiago