Murex is a general fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.

The Team
- Build and maintain strong relationships with key Client Evolution Team (CET) and Client Services (CS) stakeholders.
- Understand the Client Evolution Team (CET) goals and challenges to align our technical services with their objectives.
- Advocate for the Client Evolution Team (CET)needs within the SaaS Technical Services delivery unit to ensure timely resolution of issues and alignment with long‑term objectives.
- Develop and maintain account success plans with key deliverables, milestones, and timelines.




- Drive discussions on service improvements, feature utilization, and roadmap planning.
- Partner with internal technical teams (SaaS Ops, Operate‑MX, SaaS DevOps, and Hosting Providers) to ensure timely resolution of escalated issues and proper implementation of client‑requested features or configurations.
- Monitor key operational metrics (e.g., SLA compliance, ticket ageing, incident trends) and ensure service performance meets client expectations.
- Prepare and deliver regular reports to SaaS CETs, including operational metrics, system health insights, and service usage trends.
- Conduct regular Client Evolution Team (CET) syncs, including weekly syncs and monthly performance reviews.
- Collaborate with internal teams (SaaS Ops, Operate‑MX, SaaS DevOps, and Hosting Providers) to analyze data and identify patterns to mitigate risks and improve the quality of service.
- Provide proactive technical adv

📌 SaaS Technical Account Manager (Santiago)
🏢 Murex
📍 Santiago