Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Cloud services help customers get the business outcomes they expect. When cloud is done right, it can provide up to three times the return on investment and faster business results, with less cost, risk and disruption. DXC helps customers make the right decisions about what applications to migrate to cloud and when. With DXC Cloud services, our customers maximize their use of data and ensure their environment remains secure.

About this role:

The NDL is the accountable service integrator and trusted network advisor for the assigned account, service, or regional portfolio. The role connects customer priorities with DXC delivery execution across Network Operations, Engineering and Architecture,



Tools and Automation, Service Management, Security, Cloud, Projects, vendors, carriers, and account leadership.

What you’ll do:

In this role, your responsibilities will be:
Service Governance and Customer Outcomes
· Establish and maintain the network service governance model, operating calendar, stakeholder map, RACI, escalation matrix, and decision paths.
· Maintain a concise service narrative covering health, customer impact, risk, achievements, key decisions, improvement actions, and upcoming changes.
· Provide monthly and quarterly service reviews with trends, business impact, SLA/KPI performance, risks, decisions, financial observations, modernization opportunities, and action closure.
· Ensure customer complaints, commendations, executive concerns and account feedback are routed, owned, resolved and converted into systemic improvements.

Incident and Major Incident Management
· Lead

📌 Network Delivery Lead (Santiago)
🏢 Dxc Technology
📍 Santiago