About the role
We're hiring an Implementation Manager to lead a small on-site technical team supporting a hyperscale data centre operator in Santiago.
You'll be the on-the-ground lead for a team of field technicians, owning delivery, performance, and client relationship management for the site, while reporting into a remote leadership team.
What you'll do
Lead and schedule a team of data centre field technicians across multiple sites in Santiago.
Own delivery against agreed KPIs and SLAs, and drive root-cause fixes when targets are missed.
Run weekly performance reviews with the client and contribute to monthly business reviews with leadership.
Be the trusted on-site point of contact, managing day-to-day operations with a high degree of autonomy.
Coordinate resourcing, escape blockers, and ensure full compliance with client operating procedures and safety standards.
What we're looking for




Proven experience managing technical teams within a data centre or comparable critical-infrastructure environment — this is essential, not preferred.
Strong project management expertise, with a track record of managing KPIs/SLAs in an operational setting.
Fluent English, spoken and written (hard requirement).
A confident, trustworthy communicator, comfortable being client-facing and managing a team with light-touch remote oversight.
Able to hit the ground running — this is not a training-up role.
What's on offer
Competitive salary, benchmarked to the Santiago market for this role.
A high-autonomy leadership role with direct client visibility.
The chance to build and run a team inside a world-class, mission-critical technical environment.
This role is being hired through Workfully on behalf of our client, a general technology infrastructure services provider.
Client identity will be shared later in the process.
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📌 Data Center Fibre Technician (Santiago)
🏢 Ersilia
📍 Santiago