Miratech Group in Chile seeks a Senior Genesys Cloud Specialist to enhance WhatsApp integration and develop IVR functionalities within the contact center platform.
You will design, implement, and optimize IVR flows and digital routing, working with Marketing, Operations, and Platform teams to translate business needs into scalable technical solutions.
Fluency in Spanish and English is required.
The role involves collaborating with Genesys, system integrators, and vendors, documenting designs in
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📌 Senior Genesys Cloud Specialist — Remote & Bilingual (En/Es) (Santiago)
🏢 Miratech Group
📍 Región Metropolitana
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