About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
Provide a patient administration service within the Health Records Department, which administratively underpins the patient’s journey to and through the hospital, both inpatient and outpatient care, to meet the needs of patients and health care professionals.
Please note this is a fixed term post for 12 months.
Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply,
this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
In This Key Role, You Will
- Ensure confidentiality of patient information is maintained at all times.
- Responsible for managing clinic appointments using the patient/clinical management systems including booking appointments, sending out letters and clinical information, changing, appointments as directed by consultants and responding to changes as requested by patients.
- Ensure accurate maintenance and update of the patient/clinical management systems.
- Provide cover to the Department Helpdesk service: to answer all telephone enquiries and all other enquiries, and to ensure appropriate action is taken. To deal with all telephone enquiries from other sources.
- Ensure immediate despatch of supplementary folders to Wards for patient Emergenc