We are seeking a Senior HR Generalist to serve as the main local HR point of contact for our Santiago office, supporting employees and leaders across the full employee lifecycle.

This is a senior individual contributor role requiring autonomy, sound judgment, and hands-on execution across HR operations, payroll coordination, employee relations, compliance, benefits, recruitment, and people analytics.

Working closely with the global People team and local business leaders, this professional will translate global initiatives into local actions and ensure accurate, timely, and compliant HR processes.

Fluency in Spanish and English is mandatory.

Job Purpose

Ensure the effective delivery of all local HR activities, supporting business needs, employee experience, and compliance with Chilean labor requirements and corporate standards.

HR Operations and Employee Lifecycle

- Handle day-to-day HR activities, including onboarding, employee documentation, employment contracts and amendments, leave administration, attendance, offboarding, and employee inquiries.
- Maintain accurate employee records and HR system data, protecting confidential information.
- Administer employee benefits, coordinate with providers, resolve service issues, and monitor costs and service quality.
- Coordinate recruitment activities with the integral Talent Acquisition team and local hiring leaders.
- Implement global HR policies and initiatives locally, identifying necessary adaptations.

Payroll and Personnel Administration

- Prepare, validate, and submit payroll inputs, including attendance, overtime, leave, variable compensation, deductions, and employee changes.
- Review payroll calculations and outputs with payroll providers and internal specialists, resolving discrepancies before processing.
- Coordinate payroll deadlines, supporting documentation, and reconciliations with Finance and the global Total Rewards and Payroll team.
- Coordinate the validation of statutory deductions, social security contributions, and related payroll obligations with payroll providers and internal specialists.
- Support compensation reviews, benefits benchmarking, and personnel cost reporting.

Employee Relations and Compliance

- Guide employees and leaders on HR policies, employee relations, Chilean labor legislation, and applicable collective bargaining agreements.




- Monitor relevant regulatory changes and coordinate necessary actions with legal counsel and global HR specialists.
- Support disciplinary processes, employee concerns, investigations, and terminations, including settlement documentation (finiquitos), with appropriate documentation and escalation.
- Coordinate required labor registrations, submissions, and responses to the Dirección del Trabajo with legal counsel and relevant specialists.
- Coordinate union-related matters with leadership and legal advisors as needed.
- Apply corporate standards for confidentiality, data protection, and ethical conduct.

Audits, Quality, and Operational Support

- Prepare HR documentation and evidence for internal, external, regulatory, and certification audits.
- Work with Quality to maintain HR procedures, training records, qualification documentation, and other required controls.
- Address HR-related audit findings and follow corrective actions through completion.
- Partner with Operations on staffing needs, attendance, shift-related matters, workforce planning, and employee issues affecting service delivery.
- Coordinate with occupational health and safety specialists on employee documentation, training, and related HR requirements.
- Identify process gaps and implement improvements that strengthen accuracy, compliance, and efficiency.

People Analytics and Reporting

- Track and analyze headcount, turnover, absenteeism, overtime, payroll costs, engagement, and other relevant HR indicators.
- Prepare accurate reports and dashboards for local leadership and the global People team.
- Translate findings into practical recommendations and follow-up actions.
- Maintain consistent data definitions and reporting practices across local and global HR systems.

Performance, Development, and Engagement

- Coordinate local performance review activities, supporting leaders with timelines, documentation, and follow-up.




- Identify training needs with leaders and coordinate learning activities with the global team.
- Support engagement surveys and implement local action plans.
- Promote clear communication, constructive feedback, and a collaborative working environment.

Qualifications

- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
- At least five years of progressive HR generalist experience, including substantial hands-on responsibility for HR activities in Chile.
- Experience working in a multinational organization and collaborating with regional or global teams.
- Fluency in Spanish and English is required, with the ability to conduct meetings, advise stakeholders, and prepare written communications in both languages. Portuguese proficiency is a plus.
- Strong working knowledge of Chilean labor legislation, collective bargaining agreements, employee relations, and personnel administration.
- Practical experience with Chilean payroll processes, payroll validation, statutory contributions, benefits administration, and coordination with external providers.
- Experience managing employment documentation, termination processes, finiquitos, and procedures involving the Dirección del Trabajo.
- Strong analytical skills, advanced Excel proficiency, and experience with HR systems and reporting tools; Power BI experience is a plus.
- Experience supporting audits, maintaining controlled documentation, and working with Quality and Operations teams.
- Experience in logistics, life sciences, or another regulated, operational environment is preferred.
- Ability to independently prioritize a broad HR workload, resolve issues, and recognize when specialist guidance or escalation is needed.
- Strong communication, attention to detail, discretion, and follow-through.

Work Setting

- Based in the Santiago office, supporting local employees and operations.
- Regular collaboration with global colleagues across different time zones.
- Reports to the designated global People leader, with a functional relationship to local country leadership.
- Combines employee-facing support, administrative execution, analytical work, and operational coordination.

Direct Reports

None. This position is a senior individual contributor responsible for coordinating and executing local HR activities.

📌 Senior Human Resources Generalist (Santiago)
🏢 OCASA Life Sciences
📍 Santiago