Safebox is a boutique IT-focused management consulting company located in the USA that is committed to delivering cutting-edge technology solutions and strategic insights to help our clients thrive in an ever-evolving digital landscape. Our team of dedicated professionals works relentlessly to create exceptional value for our clients. We are looking to expand our team by adding a talented and driven Desktop Support Analyst (remote - Argentina) for our manufacturing client.

The Desktop Support

Analyst handles the first and second level support requests that come in from our Clients. They are the first to touch a service desk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way.

What You’ll Do:

- Perform remote installation and upgrade of PC’s and related equipment such as printers, monitors and peripherals
- Install applications and software on all company PC’s and Laptops
- Performs company-wide conversions and updates of operating systems and software programs
- Diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members
- Ensure that Client Documentation is well maintained
- Communicate to the client the status of their ticket every step of the way; notify them of any changes or outages related to their issue
- Monitor the incident management utility for active service records, to diagnose problems and find solutions for service records
- Solve technical issues and problems relating to hardware, software and
- peripherals

Qualifications:

- Minimum 3 years’ experience in a business environment utilizing PC based software products, LAN operating systems and utilities, including one year spent on PC support
- Minimum 1 year experience working with and troubleshooting Microsoft Office O365, Teams, iOS,



and Android
- Minimum 3 years experiencing configuring and troubleshooting computers running Windows 10 and 11
- Administrative knowledge of AD, Azure, Adaxes, 8X8, Citrix, O365, Intune and Windows
- Experience working with and troubleshooting client issues in a Citrix environment
- Advanced English level
- Great Communications skills, founded in being a good listener
- Experience using a Ticketing system
- Work independently with minimal direction
- Experience providing support via remote tools
- Intermediate School Certificate and Completion of Technical training program required; University degree in computer science or related field preferred
- Certifications in the following preferred: CompTIA A+, CompTIA Network+ and Microsoft 365 Certified: Fundamentals

Location: remote in Argentina Time schedule: Three 24/7 rotating shifts

- 4pm-1am PDT
- 12am - 9am PDT
- 5am - 2pm PDT

Please note:

- Direct application only – we do not accept staffing applications
- Must be willing to work the above time schedule
- Failure to answer all application questions may result in automatic rejection

Job Type: Part-time

Application Question(s)

- This position works primarily in English. Please confirm your resume is submitted in English.
- Preference for candidates with certifications in the following preferred: CompTIA A+, CompTIA Network+ and Microsoft 365 Certified: Fundamentals

Please list relevant certifications/education. If none, please state "none."
- Please confirm that you understand this is a part time position working only weekends and holidays.

Experience:
- troubleshooting Microsoft Office 0365: 1 year (Required)
- relevant professional: 3 years (Required)
- configuring and troubleshooting computers running Windows 10: 3 years (Required)
- desktop support: 3 years (Required)

Language:
- English (Required)

Work Location: In person

📌 Desktop Support Analyst (Santiago)
🏢 Safebox Ventures
📍 Santiago