We're looking for a Strategic Design Leader who thrives at the crossroads of business strategy, customer experience, research, innovation, AI-driven delivery, and digital transformation. This position takes ambiguous business problems and converts them into clearly defined opportunities, aligned decision-making, and executive-ready deliverables. This isn't a standard UX, Product Design, or people-management role. It's a hands-on leadership position suited for someone who can shape business pursuits, navigate complex client work, craft persuasive stories, set direction for prototypes, and bring together multidisciplinary teams spanning multiple accounts

Responsibilities

- Guide discovery and problem framing throughout complex transformation, modernization, and innovation projects, structuring ambiguous challenges
- Bring together customer needs, business goals, operational boundaries, and technology viability into a single strategic outlook
- Shift uncertainty into organized hypotheses, decisions, plans, and measurable outcomes that propel work forward
- Lead dialogue with senior-level stakeholders and work through differing opinions to achieve consensus
- Craft experience visions, design principles, customer journeys, service ecosystems, and future-state concepts that shape transformation initiatives
- Recognize friction, opportunity zones, and intervention points across various channels, roles, and operational frameworks
- Turn strategic vision into actionable experience structures, roadmaps, and prototype direction documents
- Verify that recommendations hold up commercially and can realistically be delivered, not just sound good in theory
- Collaborate with account and delivery leadership to develop strategic opportunities and client propositions
- Create proposal content, methodologies, workstreams, staffing structures, estimates, and governance models to support pursuits
- Build unique perspectives, demos, and prototype stories that support confident client decision-making
- Take an active role in pitches, workshops, executive discussions,



and subsequent follow-up conversations
- Combine user research, market insights, competitive data, stakeholder feedback, and operational details into unified understanding
- Separate solid evidence from guesswork and identify key gaps that demand attention
- Transform evidence into implications, recommendations, and decision-ready stories instead of basic reporting
- Develop strategic presentations, perspectives, one-pagers, proposals, workshop content, transformation stories, and frameworks for decisions
- Arrange intricate information so it's understandable, credible, and ready for executive action
- Keep information hierarchy, visual storytelling, and editorial quality consistently high across all materials
- Leverage tools like Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to speed up research, synthesis, content creation, and prototype work
- Develop repeatable, AI-supported workflows while maintaining strong judgment, verification processes, and quality checks
- Guide teams toward using AI as a productivity booster without losing strategic depth or settling for generic results
- Give hands-on strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams
- Convert executive vision into clear briefs, structured workflows, and quality standards that steer team output
- Lead successfully through influence, including scenarios where formal reporting authority doesn't exist

Requirements

- Over a decade of experience across experience strategy, service design, innovation, consulting, product strategy, or digital transformation




- Clear track record owning complicated client engagements from the earliest framing stages through recommendations and concept definition
- Hands-on background working directly with senior client stakeholders and account leadership to drive results
- A compelling portfolio featuring executive narratives, strategic deliverables, and transformation-focused work
- Highly developed facilitation skill, fostering productive alignment among stakeholders with conflicting perspectives
- Strong ability to synthesize, taking complex and varied information and turning it into clear, actionable insight
- Exceptional written communication skill, capable of crafting polished materials suited for executive audiences
- Strong presentation ability, able to communicate sophisticated strategic ideas clearly and confidently
- Proven capacity to handle multiple high-priority workstreams concurrently without losing narrative consistency or output quality
- Professional fluency in English and Spanish, strongly preferred given this role's LATAM-focused scope

Nice to have

- Holding a relevant Product Management certification would be seen as a beneficial addition to your profile

We offer

- International projects with top brands
- Work with integral teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

📌 Strategic Design Leader (Chile)
🏢 EPAM Systems
📍 Chile