Field Service Specialist Overview: This position is for an experienced technician on the Desktop Support team responsible for partnering with both Customer IT design teams and Level 1 Service Desk and other support groups to provide support for core infrastructure and desktop technologies standard to Customer’s operating environment. Deliver 24x5 on-site technical support across Nemak locations, including Break & Fix, IMAC/D activities, preventive maintenance, and VIP user assistance. Services also cover meeting room equipment checks, Mobile devices, server/network “hands & eyes” support, and PC refresh, ensuring compliance with Nemak’s operational and security standards. Responsibilities for this position may include but are not limited to:
• Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and Customer L3 application teams.
• Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.
• Ensures consistent processes,
procedures and technologies are utilized across Customer enterprise environment.
• Understand and follow direction provided by the Application and System Services team leads and managers.
• Document recurring issues in the Customer Knowledge Base
• Document in detail case status and tasks / work completed with end users in the Customer ITSM system
• Follow the Customer critical incident process Required
Qualifications:
• Active Directory Administration and Infrastructure Design
• Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
• Microsoft Office Suite (2010/2016) advanced troubleshooting.
• Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
• General knowledge/troubleshooting for Macs
• General knowledge/troubleshooting for Networking
• General knowledge of Microsoft Intune
• Printers
• Office 365
• Understand and troubleshoot Azure MFA
📌 Field Service Specialist (Arica)
🏢 HCLTech
📍 Arica