The Wine Steward is responsible for selling beverage(s) during meal hours in Main Dining Rooms or designated venue and provides overall beverage service. In addition to serving beverages his/her duties include the re-stocking of the wine cellar on a daily basis, and once a week may be requested to work during the loading of wines onto to the ship.

- Responsible for achieving the guest satisfaction targets established for the ship in wine service.
- Follows all company wine service standards and sequences of service while on duty.
- Solve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
- Follows and complies with all Public Health rules and regulations.
- Be knowledgeable about the wine list and able to discuss and suggest wines to guests who ask for advice. The knowledge of how to pair wine with food is imperative.
- Applies salesmanship techniques in order to achieve maximum sales, which will result in higher personal compensation.
- Reports all guests’ queries, discrepancies or suggestions to his/her immediate supervisor. Must have full knowledge of the cashless system on board the ship in order to process all transactions accordingly.
- Duties include the cleaning and sanitizing of his/her working area and working utensils following the United States Public Health rules and regulations and all times.
- Must be available to work extra duties or longer hours if necessary.




- Other duties related to the Bar Department may be assigned from time to time.

QUALIFICATIONS

- Minimum of two years’ experience as a Wine Steward or Bartender on a cruise ship or a combination of ship and large hotel/bar experience in these positions.
- Supervisory knowledge in running a shift in a large restaurant and/or managing and servicing a large service bar.
- Proven track record in meeting and exceeding revenue targets, service standards and guest satisfaction results.
- Above industry average knowledge of beverage and wine products is required.
- Computer literacy and knowledge of Word Perfect and Excel is preferred.
- Experience with Micros point of sales equipment is preferred

EDUCATION

- Secondary Education degree or equivalent is mandatory.
- Courses in safety, environmental, public health and sanitation regulations and procedures are required.
- Proof of continuous participation in wine and other beverage courses and seminars is preferred.

ATTRIBUTES

- Proactive, Team Player, Problem Solver
- Passionate about hospitality and customer service driven
- Must have a professional appearance and good hygiene
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Able to work 7 days a week
- Demonstrate positive behaviors; smiling, being polite and courteous
- Able to develop a camaraderie with team members
- Ability to live in close quarters, share limited space with other cabin-mates

📌 Wine Steward (Santiago)
🏢 Navegacruceros.Com
📍 Santiago