We are looking for a brand new position: Customer Service Solutions Engineer, Junior/Semi Senior level.Working within the Customer Service department this person is responsible at E80 Group for analyzing and preparing quotations for modifications, upgrades and plant improvements for end-of-line production systems and product handling solutions for E80 customers.This position is known internally as CS Sales Engineer and acts as a link between the commercial CS and technical-production functions within E80.Responsibilities:Design original, high-performing solutions with a strong probability of success in a competitive market, in accordance with E80 standardsCollaborate with the CS Sales team to identify the end customer's needsAnalyze the plant based on material flows and customer requirements, defining the correct system sizing.Prepare quotations for the solutions and draft the corresponding CS commercial proposalDocument design choices, the calculations required to correctly size the proposed machines, and the adopted control philosophyProvide technical support to the CS Area Manager when presenting the proposal to the customer,



both online and on-site when requiredRequest commercial quotations for the integration of third-party solutions into the project; assess and negotiate the supply in collaboration with the Purchasing DepartmentIn the event of a sale, collaborate with E80's Operations division to prepare the internal documentation required by the technical and production departmentsConduct the kickoff for sold retrofit projects together with the CS Sales team and the Technical DepartmentThe types of proposals handled by the Sales Engineer are: Retrofit, Service, Helpdesk, Embedded and MaintenanceRequirements:High school diploma / Bachelor's degree, preferably in Management Engineering, Mechatronics or Mechanical EngineeringKnowledge of AutoCAD softwareExcellent command of Microsoft OfficeAbility to interpret technical drawingsOverall system perspectiveCustomer orientationGood interpersonal skillsGood level of English spoken and writtenWillingness to travel for approximately ***** days per year
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📌 Customer Service Solutions Engineer (Santiago)
🏢 E80 Group
📍 Santiago