See something that should exist?
Build it.
See a better way?
Do it.
At Terrific, every role directly impacts how we grow from product to revenue to customer experience.
We're building the next generation of social commerce through live shopping powered by real-time data and AI.
And we believe customer data should belong to the brands who earn it — not third-party platforms.
Terrific is hiring Customer Success Managers in multiple locations to help shape the future of social commerce.
The Role
We are hiring a builder to own and scale the customer lifecycle after the deal is closed.
We have strong product potential, but long-term success depends on how customers adopt, engage, and grow with Terrific.
This role exists to turn customers into successful, long‐term partners.
What You Will Build
You will help define how customers experience Terrific post-sale.
Your work will directly shape:
How customers onboard and reach first valueHow customers adopt core features and build habitsHow we identify and act on expansion opportunitiesHow we reduce churn and increase retentionHow Terrific turns customers into long-term growth partners
You'll build the playbooks, lifecycle, and touchpoints that drive retention and expansion.
What You Will Own
You will own the customer lifecycle end-to-end:
Onboarding → Activation → Adoption → Retention → Expansion
Customer Lifecycle Ownership
Own a portfolio of mid-market and enterprise customersLead onboarding and ensure fast time-to-valueDrive product adoption and ongoing engagementBuild strong relationships with key stakeholders
Activation & Adoption




Ensure customers successfully launch and use TerrificIdentify friction points in onboarding and usageProactively guide customers toward best practicesTurn product usage into measurable outcomes
Retention & Expansion
Monitor account health and identify risks earlyDrive renewals and reduce churnIdentify and execute expansion opportunitiesPartner with Sales on upsells and account growth
Product & Feedback Loop
Act as the voice of the customer internallyProvide structured feedback to Product and EngineeringIdentify patterns across accounts and surface insightsHelp improve onboarding and product experience
Systems & Scale
Help build CS playbooks, processes, and lifecycle journeysDefine what "good" looks like across onboarding and engagementContribute to dashboards, health scoring, and reportingCreate repeatable processes that scale
You will have real ownership and autonomy.
Who You Are
You are someone who understands that customer success is about outcomes, not activity.
Requirements
2+ years in Customer Success, Account Management, or similar rolesExperience working with SaaS products and customer lifecyclesStrong ability to manage relationships and drive outcomesExperience onboarding and supporting mid-market or enterprise customersHigh ownership and proactive mindset
Nice to Have
Experience in eCommerce, media,



or digital platformsExperience working in fast-paced or early-stage environmentsFamiliarity with tools like HubSpot, Gainsight, Intercom, or similarExperience working closely with product teams
Why This Role Matters
You won't inherit a fully built customer journey.
You'll help define how customers succeed with Terrific.
Your work will directly impact retention, expansion, and long‐term revenue.
Why Terrific?
Terrific is a focused, execution-driven company where strong operators have direct impact.
You'll work closely with leadership to shape how we grow.
We move fast, operate with high ownership, and value people who build.
Required
Deep experience in at least one of Terrific's three commercial pillars — eCommerce, Marketing, or Media — and enough fluency across the other two to contribute credibly from day 1Terrific operates as a general company, and English is our primary business language.
As such, all roles require fluency in written and spoken English
Be part of the change that's quietly reshaping how people discover and buy online.
Passionate about social media and e-commerce?
Come build what's next at Terrific.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
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📌 Customer Success Manager (Mid-Market / Enterprise) (Santiago)
🏢 Terrific
📍 Santiago