Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry.We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a integral brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.Job PurposeProvides customer support to mining operations and consultation to improve mining practice and internal support to sales/marketing initiatives.Job Duties and ResponsibilitiesPlan Performance AssuranceAddress mine operational and planning issues where Modular Products and expertise apply.Develop PA activity plan with Customer Services Administrators and Technical team to increase benefits of Modular technology and services at Modular's clients.Revise NPS surveys to better address performance issues and poor customer satisfaction through the Performance Assurance process.Develop study cases or success cases based on Performance Assurance activities and benefits for Modular customers.Deliver Performance AssuranceEstablish and develop a direct relationship with key Modular products users and stakeholders at Mine Operations including: Mine Manager,



Superintendents, Planning Manager, Dispatch Administrator, Shift Supervisors, etc. through Performance Assurance activities and continuous follow upDeliver presentation to mine key stakeholders on mine performance assessmentAssess MODULAR technology utilization on site through interviews and observationsPerform root cause analysis to mine performance issuesCommunicate, execute in coordination with Customer Services, and follow up activity plan.Follow up through KPIs performance improvements due to performance assurance process.Develop and communicate expertise in MODULAR ProductsUncover potential sales opportunities and communicate them to Commercial Managers and Mining Services ManagerLink corporate and regional performance assurance groups (Project Role)Ensure communications and alignment with corporate Performance Assurance groupCollaborate with other MODULAR regions by sharing expertise and local resourcesRequired SkillsMining Engineer or other related field2 or more years of experience working directly with MODULAR products2 or more years of experience in Mine Operations or Mine PlanningExcellente written and verbal communication skillsAbility to listen and understand employees and customersAdvance English proficiency (oral and written)Time management skills and the ability to work on multiple projectsAnalytical and good knowledge in data analysis toolsWillingness to travel up to 75% of the timeTravel RequirementsKomatsu is an Equal Opportunity Workplace and an Aff ...#J-18808-Ljbffr

📌 Mining Engineer - Modular Mining (Santiago)
🏢 Komatsu Mining
📍 Santiago