Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Job Description

Why GM Financial? GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a integral provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose:

We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

Responsibilities

About the Role

Are you interested in building partnerships,



managing and evolving GM Financial’s digital experiences to optimize technology and processes to improve our customer and dealer experiences? The Digital Product Management Team within IO Customer Experience is leading the way to provide value and remarkable service to our customers by creating seamless experiences across multiple channels and touchpoints to ensure the best business outcomes.

In This Role You Will

- Understand and evangelize the vision, strategic priorities and goals of the organization, translating them into a roadmap of features and enhancements that provide remarkable customer experiences.
- Lead the high-level prioritization of initiatives, aligning experiences across channels and touchpoints to ensure the best business results.
- Plan, develop and implement strategy in partnership with IT & Data for strategic long-term roadmaps, through understanding the business and customer’s changing needs, including the changing financial, regulatory, compliance, operational-risk, and cybersecurity environment, along with the business processes that are/will be required to deliver trusted and reliable experiences.
- Communicate and collaborate effectively with GM Financial technology teams, strategic vendors, delivery partners, Architecture, Data Science, Design/UX, Analytics, and Customer Experience Management teams.
- Define plans that assess internal and external resource requirements, technology needs, interdependencies, and timelines. Contribute to the best roadmap definition to accommodate operational needs from an IO perspective, focusing on target operating models and operational efficiencies,



resiliency and future transformation of Servicing.
- Support business requirement definition for all solutions within scope and interdependencies. Liaise with other functional / departmental managers to ensure there is full visibility of organizational developments, objectives, purposes, and achievements.
- Interface with business partners to create cohesive business processes and required digital solutions, enabling customer-facing channels, operational teams, and other products through reusable contract management and servicing capabilities.
- Strong understanding and experience with Design Thinking process, conducting user interviews, creating and evaluating prototypes.
- Strong understanding of Hypothesis Driven Development.
- Experience working with UX team members or be willing to take a first pass at designs.
- Drive the product roadmap and participate in end-to-end product life cycle development based on market research, analytics, and business requirements.
- Define the product strategy and lead the execution of a roadmap of features and experiences that exceed customer expectations and meet business objectives and key results (OKR’s)
- Engages with Product Managers and Product Owners for the correct execution of the Product Management routines and discipline.
- Manage product performance by defining and measuring Objectives & Key Results (OKRs), product analytics, operational processes, and systems to measure results.

Qualifications

What makes You an ideal candidate?

- Fluent in English
- Fluency in Spanish and/or Portuguese is desirable
- Experience working with operational teams, preferably large and distributed teams
- Strong leaders

📌 Senior Principal Digital Product Management (Santiago)
🏢 Gm Financial
📍 Santiago