GENERAL DESCRIPTION OR PURPOSE OF JOB:

Proactively communicates by phone with key contacts within schools to build relationships & promote & sell our complete line of Neff recognition awards & apparel products. Primary contacts within the schools will include athletic directors, coaches, principals, band & choral directors, booster groups, and advisors of other school organizations who look to recognize student achievement and participation. Provides help and assists in all the activities related to the department.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

- Making outbound phone calls and communicating with active/inactive/prospective customers to sell products and advise customers of promotions and new products. Utilize selling strategies to grow existing customers, and gain new or lost customers. A target account list will be provided.
- Provide Quotes and submit orders.
- Follow up with customers to ensure satisfaction, and respond to any issues.
- Answer inbound calls from customers the agent has left messages for or calls that come in from marketing campaigns
- Refer jacket, regalia, and yearbook business opportunities to the Jostens rep of record on the account called
- Utilize the CRM tools provided to maintain accurate and up-to-date records

JOB REQUIREMENTS/SPECIFICATIONS:

Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.

Required:

- Call center outbound/inbound call experience
- English as a strong second language




- Oral Communication – speak clearly and persuasively in positive or negative situations. Listen and ask appropriate questions for needed clarification.
- Written Communication – writes clearly and informatively; able to edit work for spelling and grammar errors.
- Attendance/Punctuality – is to work on time.

Preferred:

- Problem solving – identifies and resolves problems in a timely manner.
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments.
- Interpersonal skills – listens to others without interrupting.
- Motivation – Set and achieves challenging goals; demonstrates persistence and overcomes obstacles; takes calculated risk to accomplish goals.
- Professionalism – reacts well under pressure
- Weekly Payment
- Comissions + Semestral Discretional Bonus
- Law medical insurance and AFP
- Complementary Medical Insurance
- Life Insurance
- Internal Bank
- Credit in pharmacy and optic center
- Referral Program
- Hybrid Role

About Jostens:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country.



Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here .

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is to Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.

Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.

It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.

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📌 Inside Sales Rep (Santiago)
🏢 Jostens
📍 Santiago