The Position The Service Provider Specialist is responsible for developing, expanding, and managing Sungrow's service provider network across Latin America, ensuring adequate geographical coverage, technical capabilities, and operational readiness to support the company's business growth.

The position aims to establish a structured service provider network by standardizing supplier qualification and evaluation processes, developing service providers, and strengthening long-term strategic partnerships.

The role will work closely with the Operations, Procurement, Field Service, and Technical Support teams to ensure alignment with business and operational requirements

Main Activities and Responsibilities

- Service Provider Database Management

Map and maintain an updated regional database of service providers, including their technical capabilities, geographical coverage, certifications, and availability.
- Service Network Expansion

Identify service coverage gaps and recruit, onboard, and train new service providers, prioritizing strategic markets and utility-scale projects.
- Process Standardization

Adapt HQ guidelines to define and implement standardized supplier qualification and periodic performance evaluation criteria across LATAM.
- Quality and Performance Control

Monitor service provider performance through key performance indicators (KPIs) and implement corrective action plans to address service failures and performance gaps.
- Long-Term Supplier Relationships

Collaborate with Procurement and Operations to identify strategic service providers and negotiate framework agreements that standardize commercial terms and ensure service availability.
- Strategic Business Alignment

Provide technical insights to support supplier selection and contracting decisions. Continuously review the service provider portfolio to ensure alignment with evolving market demands.
- Cross-Functional Collaboration





Work closely with Operations, Procurement, and Field Service teams to assign qualified and approved service providers according to business and operational needs.
- Project and Operational Support

Provide insights into service provider availability and market capabilities, facilitate resource scalability during periods of high demand, and coordinate with Logistics to support field service activities.
- Reporting and Data Analysis

Develop and maintain dashboards and key performance indicators related to supplier performance, geographical coverage, and qualification status to support management decision-making.
- Process Optimization and Continuous Improvement

Identify opportunities to improve operational efficiency, cost-effectiveness, and service quality while promoting best practices across the region.

Education and Minimum Requirements

- Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.
- Experience in service operations, supplier management, Field Service, after-sales services, or technical service network development.
- Proven experience in developing and managing service provider networks across different regions or countries.
- Knowledge of supplier qualification processes, performance evaluation, contract management, and operational KPIs.
- Experience coordinating projects and cross-functional initiatives.
- Proficiency in data analysis tools, KPI monitoring, and management reporting.
- Proficiency in English is required. Portuguese is highly desirable due to the regional scope of the position.
- Willingness to travel across Latin America according to business needs.

Work Location and Status

- Full-time
- Presential
- Work location: Las Condes, Santiago.

Competencies

- Attention to Detail
- Analysis and Critical Thinking
- Time Management
- Results Orientation
- Planning and Organization
- Teamwork

Please send your resume in English

📌 Service Provider Specialist (Santiago)
🏢 Sungrow
📍 Santiago