At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. Permanent Regular

Job Description
The Team Lead Payments Operations supports the execution, monitoring, reporting, and optimization of payment and means-of-payment operational activities within a country or local entity. The role contributes to operational performance tracking, operational controls, reconciliation support, incident follow-up, reporting activities, and process analysis related to digital cards, plastic cards, voucher operations, production coordination, fulfillment, and operational service delivery. The role works closely with Local Operations Managers, operational teams, Finance, Customer Care, Technology, vendors, and operational partners to support efficient, compliant, and data-driven operational management.
YOUR NEXT CHALLENGE

Responsibilities:
Operational Monitoring & Reporting Monitor operational activities, service levels, operational KPIs, and operational performance indicators. Prepare operational reports, dashboards, reconciliations, and operational analyses. Track operational incidents, delays, service disruptions, and operational anomalies. Support operational follow-up related to fulfillment, production coordination, distribution, and operational processing activities. Contribute to operational visibility and operational governance reporting. Operational Analysis & Process Support Analyze operational workflows, operational data, and operational performance trends. Identify operational inefficiencies, bottlenecks, risks, and improvement opportunities. Support implementation of operational process improvements and optimization initiatives. Assist with operational documentation, process mapping, and operational procedure updates.



Support operational testing and validation activities when required. Operational Controls & Compliance Support execution of operational controls and verification activities. Ensure operational records, reconciliations, and reporting activities remain accurate and traceable. Contribute to operational audits, compliance reviews, and remediation follow-up activities. Monitor adherence to operational procedures and governance standards. Escalate operational risks, anomalies, or process deviations when identified. Stakeholder Coordination & Support Collaborate with Operations, Finance, Customer Care, Payment, Technology, and vendor teams. Support coordination with production partners, logistics providers, and operational vendors. Provide operational analysis and reporting support for operational governance meetings. Contribute to operational communication and service coordination activities. Support operational knowledge sharing and documentation maintenance. Continuous Improvement & Operational Efficiency Contribute to operational optimization and automation initiatives. Support standardization of operational reporting and governance practices. Assist in improving operational tools, dashboards, and monitoring processes. Promote operational accuracy, efficiency, and service quality. Support continuous improvement of operational methodologies and controls. YOU ARE A MATCH IF...

Education:
Bachelor’s degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field.



Work

Experience:
2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations. Experience within operational environments involving payment products, fulfillment, logistics, or operational controls is preferred. Exposure to operational KPI monitoring and reporting activities is considered an advantage. Skills & Certifications: Strong analytical and reporting capabilities. Experience with operational reporting, reconciliations, and operational data analysis. Strong attention to detail and organizational skills. Proficiency in Excel and operational reporting tools. Proficiency in Microsoft 365 is required. Languages: English is considered an advantage as it supports communication, learning, and collaboration in a multinational context. Working

Conditions:
Hybrid working environment. Competencies: Operational Analysis & Reporting Operational KPI Monitoring Operational Controls & Reconciliation Process Documentation Operational Data Analysis Why join Pluxee? Join an inclusive team Work at the heart of the community alongside 5,000 experts across 29 countries
- we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive. Turn inspiration into possibility Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences
- and moments of connection
- to millions of people. Make a positive impact Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies. Grow with us Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

📌 Team Lead Payments Operations (Santiago)
🏢 Pluxee
📍 Santiago