YOUR NEXT CHALLENGE

Responsibilities:
• Operational Monitoring & Reporting
• Monitor operational activities, service levels, operational KPIs, and operational performance indicators.
• Prepare operational reports, dashboards, reconciliations, and operational analyses.
• Track operational incidents, delays, service disruptions, and operational anomalies.
• Support operational follow-up related to fulfillment, production coordination, distribution, and operational processing activities.
• Contribute to operational visibility and operational governance reporting. Operational Analysis & Process Support
• Analyze operational workflows, operational data, and operational performance trends.
• Identify operational inefficiencies, bottlenecks, risks, and improvement opportunities.
• Support implementation of operational process improvements and optimization initiatives.
• Assist with operational documentation, process mapping, and operational procedure updates.
• Support operational testing and validation activities when required. Operational Controls & Compliance
• Support execution of operational controls and verification activities.
• Ensure operational records, reconciliations, and reporting activities remain accurate and traceable.
• Contribute to operational audits, compliance reviews, and remediation follow-up activities.
• Monitor adherence to operational procedures and governance standards.
• Escalate operational risks, anomalies, or process deviations when identified. Stakeholder Coordination & Support
• Collaborate with Operations, Finance, Customer Care, Payment, Technology, and vendor teams.
• Support coordination with production partners, logistics providers, and operational vendors.
• Provide operational analysis and reporting support for operational governance meetings.




• Contribute to operational communication and service coordination activities.
• Support operational knowledge sharing and documentation maintenance. Continuous Improvement & Operational Efficiency
• Contribute to operational optimization and automation initiatives.
• Support standardization of operational reporting and governance practices.
• Assist in improving operational tools, dashboards, and monitoring processes.
• Promote operational accuracy, efficiency, and service quality.
• Support continuous improvement of operational methodologies and controls. YOU ARE A MATCH IF...

Education:
• Bachelor's degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field. Work

Experience:
• 2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations.
• Experience within operational environments involving payment products, fulfillment, logistics, or operational controls is preferred.
• Exposure to operational KPI monitoring and reporting activities is considered an advantage. Skills & Certifications:
• Strong analytical and reporting capabilities.
• Experience with operational reporting, reconciliations, and operational data analysis.
• Strong attention to detail and organizational skills.
• Proficiency in Excel and operational reporting tools.
• Proficiency in Microsoft 365 is required. Languages:
• English is considered an advantage as it supports communication, learning, and collaboration in a multinational context. Working

Conditions:
• Hybrid working environment. Competencies:
• Operational Analysis & Reporting
• Operational KPI Monitoring
• Operational Controls & Reconciliation
• Process Documentation
• Operational Data Analysis

📌 Team Lead Payments Operations (Santiago)
🏢 Pluxee Chile
📍 Santiago