Title: Underwriting Operations Lead Company: Everest Insurance Chile Job Category: Underwriting Operations

Job Description
Role Purpose The Underwriting Operations Lead is responsible for ensuring the accurate and timely issuance of policies and endorsements, in compliance with internal processes, established quality standards, and applicable regulatory requirements. The role is accountable for the accuracy and integrity of recorded information and for meeting regulatory deadlines and commitments made to customers and brokers. This role coordinates and supervises the Underwriting Operations team, comprising assistants, analysts, and data entry specialists, ensuring the appropriate distribution of workloads, clarity of priorities, and efficient, controlled, and service-oriented management. The role serves as the operational point of contact for Commercial, Underwriting, and other related functions, managing requests, contingencies, and escalations. It also monitors performance indicators, promotes continuous improvement, and reports periodically to Management to support decision-making and the achievement of the Company’s strategic objectives. Key Duties and Responsibilities Underwriting Operations and Policy Issuance Management:
• Supervise and coordinate the issuance of policies and endorsements, ensuring accuracy, timeliness, quality, and compliance with applicable processes and regulatory requirements.
• Validate that the information recorded in systems and issued documents is complete, consistent, and accurate.
• Ensure compliance with deadlines and service levels committed to customers, brokers, and internal functions.
• Manage priorities, contingencies, and exceptional cases, promptly escalating matters that require a Management decision. Team Leadership and Coordination:
• Supervise and coordinate the team, ensuring workloads are distributed equitably based on volume, complexity, priorities, and available capacity.
• Set priorities, monitor task progress, and ensure clarity of roles and responsibilities.
• Promote a culture of collaboration, accountability, quality, and service orientation.
• Identify training, coaching, and documentation needs to strengthen team capabilities and operational continuity. Request Management and Service:
• Handle and coordinate requests from different functions, ensuring timely responses and follow-up.
• Maintain clear communication with internal stakeholders regarding progress, priorities, risks, dependencies, and committed delivery dates.
• Manage relationships with brokers, ensuring proper documentation of transactions, accuracy of information, and compliance with service-level agreements.
• Contribute to a consistent service experience for customers and brokers while safeguarding the commitments made by the Company. Performance Indicators, Controls, and Reporting:
• Define,



monitor, and analyze indicators relating to performance, productivity, quality, turnaround times, volume, backlog, and service-level compliance.
• Prepare periodic reports for Management on the function’s performance, progress, contingencies, risks, and optimization opportunities.
• Maintain traceability of requests, decisions, exceptions, and controls relevant to the operation.
• Provide reliable and timely information to facilitate decision-making and resource prioritization. Continuous Improvement and Operational Efficiency:
• Identify opportunities to improve, standardize, and automate policy and endorsement issuance processes. Compliance, Risk, and Quality:
• Ensure the function’s activities are performed in accordance with internal policies, quality standards, and applicable regulations.
• Identify and manage operational risks associated with errors, delays, rework, incomplete information, or non-compliance.
• Maintain readily available evidence and supporting documentation required for internal reviews, audits, or regulatory requests.
• Support the implementation of preventive and corrective controls that strengthen operational quality and continuity. Position Requirements Education and Experience
• Academic background in Engineering, Insurance, Business Administration, Finance, or a related field.
• Minimum of five years of relevant experience in Operations, Underwriting, or Underwriting Operations.
• Previous experience in issuance, operations, or general insurance policy administration processes.
• Demonstrated experience in advanced operational responsibilities and underwriting support.
• Experiencia demostrable en funciones operativas avanzadas y soporte a underwriting. Knowledge and Skills
• Intermediate English proficiency, depending on the line of business.
• Proficiency in underwriting systems, tools, and document management platforms.
• Strong knowledge of underwriting processes and insurance documentation.
• Management of operational performance indicators (KPIs), including their definition, calculation, monitoring, and interpretation to assess productivity throughout the operational lifecycle.
• High level of organization, problem-solving ability, attention to detail, and commitment to quality standards.
• Ability to respond quickly to irregularities, errors, or operational requests.
• Ability to work with high volumes of information,



prioritize and manage multiple tasks in high-demand environments, and meet challenging deadlines.
• Effective communication and collaboration skills, particularly when interacting with Underwriting and Operations teams.
• Strong sense of accountability and organization, with the ability to prioritize tasks and coordinate work with support teams. Competencies The individual in this role must embrace Everest’s Core Values: Collaboration, Thoughtful Risk-Taking, Execution, Efficiency, Humility, Leadership, and Diversity, Equity and Inclusion. Everest’s Core Values form the foundation upon which (a) we perform our work and (b) define how we act, both internally with our colleagues and externally with customers and partners. The success of the Company and our colleagues begins with these values. All employees are expected to support and demonstrate these values in their interactions with others and in carrying out their daily responsibilities. The individual in this role is also expected to act and interact in accordance with Everest’s Colleague Behaviors: Respect Everyone. Pursue Better. Lead by Example. Own Our Outcomes. Win Together. What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the

job description
, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process. Our Culture At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.
• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together. All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the general communities we serve. Type: Regular Time Type: Full time Primary

Location:
Santiago, Chile Additional Locations: Privacy Notice | Everest (everestglobal.com)

📌 Underwriting Operations Lead (Santiago)
🏢 Everest
📍 Santiago