YOUR NEXT CHALLENGE

Responsibilities:

- Operational Monitoring & Reporting
- Monitor operational activities, service levels, operational KPIs, and operational performance indicators.
- Prepare operational reports, dashboards, reconciliations, and operational analyses.
- Track operational incidents, delays, service disruptions, and operational anomalies.
- Support operational follow-up related to fulfillment, production coordination, distribution, and operational processing activities.
- Contribute to operational visibility and operational governance reporting. Operational Analysis & Process Support
- Analyze operational workflows, operational data, and operational performance trends.
- Identify operational inefficiencies, bottlenecks, risks, and improvement opportunities.
- Support implementation of operational process improvements and optimization initiatives.
- Assist with operational documentation, process mapping, and operational procedure updates.
- Support operational testing and validation activities when required. Operational Controls & Compliance
- Support execution of operational controls and verification activities.
- Ensure operational records, reconciliations, and reporting activities remain accurate and traceable.
- Contribute to operational audits, compliance reviews, and remediation follow-up activities.
- Monitor adherence to operational procedures and governance standards.
- Escalate operational risks, anomalies, or process deviations when identified. Stakeholder Coordination & Support
- Collaborate with Operations, Finance, Customer Care, Payment, Technology, and vendor teams.
- Support coordination with production partners, logistics providers, and operational vendors.
- Provide operational analysis and reporting support for operational governance meetings.




- Contribute to operational communication and service coordination activities.
- Support operational knowledge sharing and documentation maintenance. Continuous Improvement & Operational Efficiency
- Contribute to operational optimization and automation initiatives.
- Support standardization of operational reporting and governance practices.
- Assist in improving operational tools, dashboards, and monitoring processes.
- Promote operational accuracy, efficiency, and service quality.
- Support continuous improvement of operational methodologies and controls. YOU ARE A MATCH IF...

Education:

- Bachelor's degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field. Work

Experience:

- 2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations.
- Experience within operational environments involving payment products, fulfillment, logistics, or operational controls is preferred.
- Exposure to operational KPI monitoring and reporting activities is considered an advantage. Skills & Certifications:
- Strong analytical and reporting capabilities.
- Experience with operational reporting, reconciliations, and operational data analysis.
- Strong attention to detail and organizational skills.
- Proficiency in Excel and operational reporting tools.
- Proficiency in Microsoft 365 is required. Languages:
- English is considered an advantage as it supports communication, learning, and collaboration in a multinational context. Working

Conditions:

- Hybrid working environment. Competencies:
- Operational Analysis & Reporting
- Operational KPI Monitoring
- Operational Controls & Reconciliation
- Process Documentation
- Operational Data Analysis

📌 Team Lead Payments Operations (Región Metropolitana)
🏢 Pluxee Chile
📍 Región Metropolitana