Managing Consultant, Advisors & Consulting Services, Strategy & Transformation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Managing Consultant, Advisors & Consulting Services, Strategy & Transformation

Overview
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

Consultant, Advisors Client Services, Data & Services
Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard's rich data assets and in-house technologies to provide our clients with powerful strategic insights and recommendations. Mastercard Advisors work with a diverse general customer base across industries, from banking and payments to retail and finance.

The Advisors Client Services group has five specializations: Performance Analytics, Strategy & Transformation, Business Experimentation, Marketing, and Project Management. Our Strategy & Transformation consultants lead customers through decision making, tackling strategic, operational, and transformational challenges across diverse topics including product, business drivers, loyalty, innovation, and more. You will apply a broad set of problem-solving techniques to improve clients' overall strategy, performance, and operations.

Roles and Responsibilities

Client Impact

Lead client engagements across a range of industries and problem statements
Develop strategies and programs for large, regional and global clients by leveraging data and technology solutions to unlock client value
Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness

Team Collaboration & Culture

Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members' roles and skills
Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients,



and build the firm's intellectual capital
Provide on‑job training, coaching, and mentorship to junior consultants

Qualifications

Basic qualifications

Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management or product management
Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
Experience managing key client relationships
Knowledge of business KPIs, financials and organizational leadership
Able to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
Logical, structured thinking and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Able to manage multiple tasks in a fast‑paced, deadline‑driven environment
Able to communicate effectively in English and the local office language
Eligible to work in the country where they are applying and for travel visas as required by travel needs

Preferred qualifications

Experience generating new knowledge or creating innovative solutions for a firm
Relevant industry expertise
MBA or master’s degree with relevant specialization (not required)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach,
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Eaton's Protection, Control & Solutions (PCS) business is seeking a Services Business Leader, Latin America. This position can be based in any location within the LATAM region.

Position Overview

Reporting directly to the VP/GM, LATAM PCS, Electrical Americas, this person will own the LATAM Services strategy, consolidated business performance and Services P&L;, and lead a scalable regional delivery engine with common standards for safety, quality, certification and execution.

The Service Business Leader will be accountable for growing Eaton's integrated as one regional business and operating through ONE LATAM hybrid model. The role will partner with Geographic leaders, Portfolio Management, Operations, Finance and Global Services to expand recurring and lifecycle revenue, replicate proven offers across countries, deploy specialist capacity across LATAM and build one visible performance system for orders, sales, backlog, end‑to‑end margin, utilization, safety and customer delivery.

Essential Functions

- Own the consolidated LATAM Services P&L; and monthly business review, including orders, sales, backlog, end‑to‑end margin, operating profit, forecast, cash and productivity,



using Finance‑approved allocation rules.
- Expand lifecycle and recurring revenue through maintenance agreements, installed‑base conversion, modernization, aftermarket, engineering studies, automation, digital services, training and advisory offers.
- Lead safe, on‑time, in‑scope and profitable delivery, with consistent quality and a clear path for customer escalations.
- Lead three regional Services leaders and the regional delivery system, including engineering, field service, service centers, training, technical support and authorized partners.
- Create one consistent customer experience after order entry while partnering with GEO leaders on strategic accounts and critical escalations.
- Implement and sustain the Services safety, quality and technical‑certification management system with clear regional standards and local accountability.
- Define Services estimating, solutioning and quotation standards; align pricing and approval governance with Marketing, Commercial Excellence, Finance and Sales.
- Own the Services operating budget and capital roadmap for service centers, laboratories, tools, test equipment and digital capabilities, subject to approved investment governance.
- Apply Eaton Business System and continuous improvement to safety, quality, productivity, utilization, delivery and customer experience.
- Optimize the regional delivery footprint, partner network and cross‑border deployment of experts within legal, tax, certification and labor constraints.
- Partner with Digital and enterprise teams to enable connected services, remote diagnostics, field‑service workflows and a reliable Services data/KPI backbone.
- Partner with the LATAM Operations Leader and PMO on large‑project interfaces and shared infrastructure, while retaining Services accountability for its scope, resources and margin.
- Build the Services talent system: succession, technical certification, career paths, critical‑expert retention, talent mobility and leadership bench strength.

Required Qualifications

- 10+ years of progressive experience in services, field service, aftermarket, solutions or project businesses in electrical power, including at least 5 years leading a multi‑country business or P&L.;
- Demonstrated record of growing services revenue and margin, leading field organizations and sustaining a strong safety culture
- Latin America regional experience strongly preferred.

Preferred Qualifications

- Demonstrated command of services P&L; management, lifecycle and installed‑base growth, service contracts, field‑service operations, engineering studies, commissioning, modernization, maintenance, quoting, pricing, capacity planning, utilization, risk and contract management.
- Working knowledge across power distribution/power systems and critical
- Fluency in English and either Spanish or Portuguese is required; proficiency in all three languages is strongly preferred.

Eaton Leadership Attributes

- Effectively drives and manages change, challenges the status quo and champions new and innovative ideas.
- Demonstrates professional presence, communicates articulately and confidently.
- Effectively leverages functional and cross‑functional resources to solve problems, improve processes and meet objectives.
- Demonstrated written, verbal, and interpersonal communications skills.
- Demonstrated success in effectively and confidently providing

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📌 Senior Retail Channel Strategy Leader (Santiago)
🏢 SERTUS
📍 Santiago