At Variacode, we connect top-tier tech talent with cutting-edge global projects.
We are currently looking for an ambitious, challenge-seeking Customer Success Manager to join a high-performing team driving product adoption, customer retention, and account expansion across a broad software portfolio.
Our client's technology is used in 80+ countries by Fortune 500 companies (like Home Depot), allowing millions of users to preview products in their own spaces in real-time.
If you want to make a massive impact and work on high-traffic, scalable systems, this is your place!
The Role
As a Customer Success Manager on our Scaled accounts team, you will play a crucial role in advancing product integration, client retention, and portfolio growth.
Serving as a trusted advisor across a wide pooled customer base, you will empower clients to reach their business milestones while proactively discovering opportunities for upsells, cross-sells, and account expansion.
What you will do (Responsibilities)
Act as the main technical contact for account inquiries, issue escalations, and value alignment in a dynamic, high-volume pooled customer segment.
Handle high-volume customer engagements efficiently, responding quickly to automated usage alerts and digital activity triggers.
Evaluate data analytics to flag accounts at risk of churn while discovering potential expansion opportunities.
Analyze every client's operational targets, technical hurdles, and key success metrics.
Uncover and execute expansion opportunities through cross-selling and upselling, including additional module licensing and new product features.




Boost overall platform adoption to ensure customers achieve maximum value and desired business outcomes.
Lead recurring executive reviews to evaluate account health, realign on strategic milestones, and highlight product value.
Partner cross-functionally across internal groups to drive long-term account growth, seamless renewals, and client satisfaction.
Help refine operational playbooks, customer success tools, and internal resources to optimize overall delivery speed.
Provide strategic domain insights and guidance to help accounts adopt industry standards and maximize platform impact.
What we are looking for:Must-haves (Required)
Experience: 3+ years in account management, customer success, SaaS sales, or related technical account roles.
Technical Stack & Tools: Advanced CRM platforms (e.g., Salesforce) and specialized customer success platforms.
Key Skills: Account expansion capability, data-driven analytics interpretation, executive relationship building, proactive negotiation, and task prioritization in fast-paced environments.
Language: Fluent English proficiency with strong conversational and technical communication skills.
Nice-to-haves (Pluses)
Background in DevOps, incident management, or IT operations platforms.
Familiarity with business intelligence platforms (e.g., Tableau) and sales engagement tools (e.g., Outreach).
Experience with value-realization frameworks and structured customer success planning.
What we offer:
Opportunity to work with cutting-edge tech stacks and Fortune 500 clients.
A highly collaborative, innovation-driven, and remote-first integral culture.
Continuous professional growth and career development pathways.
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📌 Customer Success Manager (Santiago)
🏢 Variacode
📍 Santiago