Sezzle is seeking a Manager, Tier 2 Support to lead the Tier 2 Operations team, owning escalations from intake to routing and ensuring audit-ready procedures. You will drive improvements with cross-functional partners in Product, Risk, and Payments while upholding consumer protections and data privacy.
The role requires 3+ years in leadership and fintech escalation, experience with Zendesk, and familiarity with Reg E/Z/TILA, FCRA, UDAAP, plus hands-on AI collaboration.