Description The Visitor Coordinator is part of the Joint ALMA Observatory (JAO) Education and Public Outreach (EPO) Department and is based at the ALMA Operations Support Facility (OSF), near San Pedro de Atacama.

The position is responsible for the on-site coordination and delivery of ALMA’s Visitor Program, providing a professional, engaging and consistent experience for a wide range of audiences, including the public, educational institutions, media, scientific visitors and institutional guests.

Working closely with the EPO team and relevant operational areas, the Visitor Coordinator supports the planning and implementation of visits while ensuring alignment with ALMA’s operational, safety and communication requirements.

KEY RESPONSIBILITIES

· Coordinate and host approved visits to the ALMA Observatory, primarily at the Operations Support Facility (OSF) and, when authorized, at the Array Operations Site (AOS).

· Coordinate the operational implementation of ALMA’s Public Visitor Program, including scheduled public visiting days, registration and visitor information, on-site reception, visitor flow and coordination with relevant internal teams.

· Deliver engaging presentations and guided experiences about ALMA’s mission, science, technology and operations, adapting content to different audiences and levels of scientific knowledge.

· Maintain up-to-date knowledge of ALMA’s scientific discoveries, technological developments and institutional information relevant to visitors, in coordination with the EPO team and scientific staff.

· Coordinate visit requirements with relevant ALMA areas, including EPO, Science Operations, Safety, Security, Transport and other operational teams as required.

· Support educational, media, institutional, scientific,



and community visits according to priorities and guidelines established.

· Maintain accurate records of visits, including visitor numbers, audience profiles, and other relevant program information.

· Maintain a photographic record of visits when appropriate and in accordance with ALMA guidelines and applicable authorizations.

· Maintain appropriate inventory and availability of materials required for visitor and outreach activities at the OSF.

· Support specific outreach activities at the OSF and in the local area, as agreed within the EPO work plan.

· Perform other duties related to the Visitor Program and EPO activities, as required.

WORKING CONDITIONS

· The position is based at the ALMA Operations Support Facility (OSF), (2900m) and frequently at the Array Operations Site (5000m) near San Pedro de Atacama, working an 8x6 shift schedule (8 days of work, followed by 6 days off). Transportation to and from designated pick-up points is provided.

· Physical health compatible with high altitude conditions. A successful High Altitude Medical Exam is a necessary condition of employment.

· Work is typically performed in a research or development environment, both indoors and outdoors.

Requirements

Minimum requirements (must have):

· Technical or University degree in communications, public relations, tourism, science communication, astronomy,



education or another relevant field.

· Minimum of 5 years of work experience involving visitor programs, public engagement, science communication, education, or institutional outreach.

· Demonstrated experience engaging with groups and communicating information to audiences with different backgrounds and levels of knowledge.

· Fluency in Spanish and English.

· Proficiency in Microsoft Office 365 tools, including Teams, Outlook, Word, PowerPoint and Excel.

· Driver’s License Type B.

Desirable Requirements (an asset if present):

· Experience working in a scientific, astronomical, engineering, or research environment.

· Proficiency in other languages as a desirable qualification (an asset).

Competencies:

· Strong organizational and coordination skills, including the ability to manage schedules, multiple stakeholders, and operational requirements.

· Ability to communicate scientific and technical concepts in an accessible, accurate, and engaging manner.

· Autonomous and collaborative working capabilities.

· Adaptable, proactive, service-oriented, and hands-on approach, with strong interpersonal skills and sensitivity to the needs of different audiences.

· Sound judgment and ability to operate within established procedures, safety requirements and institutional guidelines.

Deadline for applications: Friday, December 4th, 2026 at 12 pm Chile time.

Este aviso se publica dentro del marco de la Ley N° 21.015, que incentiva la inclusión de personas con discapacidad al mundo laboral.

This notice is published within the framework of Law No. 21.015, which encourages the inclusion of people with disabilities in the world of work.

📌 Visitor Coordinator (San Pedro de Atacama)
🏢 Observatorio ALMA
📍 San Pedro de Atacama