Sezzle seeks a Manager, Tier 2 Support to lead the escalation team handling account access, identity verification, and payment investigations. You will work with Product, Risk, Payments, and Trust & Safety to improve processes and reduce escalations.
You will hire, coach, and schedule the T2 team, maintain audit-ready SOPs, and ensure compliance with consumer protection and data privacy. This role reports to the Director of Insights in Customer Experience.