Sezzle seeks a Manager, Tier 2 Support to lead the escalation team handling account access, identity verification, and payment investigations.
You will work with Product, Risk, Payments, and Trust & Safety to improve processes and reduce escalations.
You will hire, coach, and schedule the T2 team, maintain audit-ready SOPs, and ensure compliance with consumer protection and data privacy.
This role reports to the Director of Insights in Customer Experience.
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📌 Remote Tier 2 Support Manager - Fintech Escalations (Santiago)
🏢 Sezzle
📍 Santiago
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