Location: Santiago, Chile | Regional Scope

HD Construction Equipment is looking for a Technical Trainer to join our team in Chile and support the development of technical capabilities across our dealer network and key customers in South America.

This position will be responsible for planning, developing, and delivering technical training programs, ensuring that dealers and customers have the knowledge and skills required to effectively operate, maintain, and service our equipment.

The role will work closely with our Global Training Center (GTC) and regional teams to align training initiatives with business needs and global technical standards.

Key Responsibilities

- Technical Training Delivery: Plan and conduct technical training sessions for dealers and key customers across South America, covering equipment operation, maintenance, diagnostics, troubleshooting, and product technologies.
- Training Program Development: Design and implement structured technical training programs based on regional needs, product updates, and dealer competency gaps.
- Training Content Development: Develop and adapt training materials for both in-person and virtual learning environments, improving accessibility and effectiveness.
- Dealer Capability Development: Assess technical training needs and support continuous improvement of technical competencies across the dealer network.
- Technical Support: Provide technical guidance to dealers and customers, including remote assistance and on-site field support when required.
- Performance Monitoring:



Establish and monitor training KPIs to evaluate program effectiveness, participation, and technical competency development.
- General Coordination: Collaborate with the Global Training Center (GTC) and regional stakeholders to ensure alignment with global training strategies, methodologies, and product developments.

Requirements

- Technical or professional degree in Mechanical Engineering, Automotive Mechanics, Heavy Equipment Technology, or a related field.
- Proven experience in the heavy equipment, construction machinery, or related industries, preferably in technical service, maintenance, or diagnostics.
- Previous experience delivering technical training, preferably to technicians, dealers, or service teams.
- Experience developing technical training materials and evaluating training effectiveness.
- Strong communication, presentation, and instructional skills (Spanish and English).
- Ability and willingness to travel across South America.
- English proficiency sufficient to communicate with global teams and work with technical documentation.

Preferred Qualifications

- Experience working with heavy equipment manufacturers (OEMs) or authorized dealer networks.
- Knowledge of hydraulic, electrical, electronic, and diagnostic systems used in heavy machinery.
- Experience with Learning Management Systems (LMS) and digital training tools.
- Familiarity with competency-based training and technical skills assessment.

Be part of a global organization and contribute to strengthening technical expertise and service capabilities across our South American dealer network.

📌 Technical Trainer - Machinery South America (Santiago)
🏢 HD Construction Equipment
📍 Santiago