About Monaflex

Monaflex designs and manufactures specialist hot-vulcanisation equipment used to repair tyres, from large off-the-road (OTR) mining tyres to smaller commercial and industrial tyres. We have been operating for over 60 years and our equipment is used by tyre repair specialists, mining operations, contractors and service providers around the world.

MVS Ltd is based in Guernsey, while our customers and partners operate internationally. This position will be based in South America, working from home but with travel to customer sites included.

The opportunity

We are looking for an experienced, technically capable Customer Manager to develop and support our business across South America.

This is a hands-on, customer-facing role combining account management, business development, technical support and customer training.

The successful candidate will speak Spanish, Portuguese and English. They will understand the practical challenges of tyre repair and be comfortable working directly with technicians, workshop managers, mine operators and senior commercial contacts.

We are particularly interested in someone who enjoys building long-term customer relationships, identifying opportunities to improve repair capabilities and helping customers get the best from their equipment.

Key responsibilities

Technical support and training

- Provide practical technical advice on the selection, operation and application of Monaflex equipment.
- Deliver product demonstrations and technical training at customer facilities and industrial sites.
- Support customers in developing safe, effective and consistent repair practices.
- Assist with technical troubleshooting and communicate customer feedback to the wider Monaflex team.
- Where appropriately trained and authorised, undertake practical competence assessments in accordance with Monaflex's technician certification framework.
- Maintain high standards of health, safety and professional conduct during site visits, demonstrations and training.

Customer and account development





- Manage and develop relationships with existing customers, distributors and strategic accounts across the assigned territory.
- Identify and develop new business opportunities with tyre repair specialists, mining companies, contractors and related industries.
- Build relationships with end users, including customers supplied through distributors, while respecting established channel arrangements.
- Understand customers' operations, equipment requirements and future investment plans.
- Prepare and follow up commercial opportunities, working closely with the Monaflex team.
- Support distributor development and identify gaps in regional market coverage.
- Contribute to sales, revenue, customer retention and customer satisfaction objectives.

Market development and intelligence

- Identify developments in regional mining, quarrying, construction and tyre repair markets.
- Develop an understanding of major fleets, repair operations, contractors and relevant industry participants.
- Monitor competitor activity, changes in repair practices and emerging customer requirements.
- Provide regular customer, opportunity and market updates using the company's CRM and reporting systems.
- Represent Monaflex at relevant exhibitions, industry events and customer meetings.

Person specification

Essential

- Strong practical knowledge and experience of OTR tyre repair, including relevant repair methods, equipment and workshop practices.
- Experience delivering practical technical training.
- Experience working in industrial environments, with a sound understanding of safe working practices.
- Good mechanical aptitude and the confidence to demonstrate and explain technical equipment.




- Strong interpersonal skills and the ability to build credibility with both technical and commercial audiences.
- Commercial awareness and a proactive approach to identifying and developing opportunities.
- Professional fluency in English, Spanish and Portuguese.
- Ability to work independently, manage priorities and maintain effective communication with an international team.
- Willingness and ability to travel throughout the assigned territory, including to remote mining and industrial locations.
- Occassional travel to areas beyond the assigned territory for industry conferences, trade shows and meetings.
- Comfortable working from a home-based location.

Desirable

- Existing relationships within the mining, OTR tyre repair, quarrying or related industrial sectors.
- Previous account management, technical sales or business development experience.
- Experience assessing technician competence against defined standards.
- Knowledge of conveyor belt splicing and associated equipment.
- Professional fluency in Spanish, Portuguese and English.
- Experience working with distributors and international manufacturers.
- Familiarity with CRM systems and structured customer reporting.

Professional development and technical accreditation

The successful candidate will be expected to participate in relevant technical and professional development, which may include recognised qualifications in training delivery and workplace competence assessment.

What we're looking for

Above all, we're looking for someone who understands tyre repair, enjoys working with customers and can combine technical credibility with a genuine interest in developing business.

The right person will be equally comfortable discussing repair techniques with workshop technicians, demonstrating equipment on site and building relationships with senior decision-makers.

We value practical experience, sound judgement, initiative and a commitment to delivering excellent customer support.

For further information please contact [email protected]

📌 Technical Customer Manager [South America] (Chile)
🏢 Monaflex
📍 Chile