Patria Technology seeks an experienced leader to run general end-user services and IT service operations across multiple time zones. You will own L1, L2, L3 support, ITSM processes, and the ServiceNow platform, coordinating with external providers and internal value streams.
This role emphasizes standardization, automation, and security controls, partnering with Technology Governance and Procurement to define service catalogues, SLAs, and on-call models.
📌 Global Head, End-User Experience (Santiago)
🏢 Patria Investments
📍 Santiago
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