Introduction At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress. Your Role And Responsibilities As a Software Specialist for IBM Z, you will design, develop, test, and deliver offerings using the latest technologies. You will specialize in performing problem determination and problem source identification in software environments, providing expert advice and guidance to clients. Your Primary Responsibilities Will Include
• Problem Analysis and Resolution: Analyze, evaluate, recreate, and resolve client-reported problems in software environments, utilizing relevant problem management systems to search for known problems and create new entries or update existing ones.
• Client Guidance and Support: Provide advice and guidance to clients regarding the use of software, leveraging IBM technical resources and tools to answer client questions and respond to client requirements.
• Software Environment Expertise: Develop and maintain expertise in various software environments, including operating systems, programming languages, database management systems, packages, and development tools.
• Problem Management: Utilize problem management systems to manage and track client-reported problems,



ensuring timely and effective resolution.
• Technical Resource Utilization: Effectively utilize IBM technical resources and tools to resolve client problems and provide expert guidance. Preferred Education Master's Degree Required Technical And Professional Expertise
• Software Development Expertise: Experience with designing, developing, testing, and delivering software offerings for IBM Z using the latest technologies.
• Problem Determination

Skills:
Experience in performing problem determination and problem source identification in software environments, including analysis, evaluation, recreation, and resolution of client-reported problems.
• Technical Resource Proficiency: Experience with utilizing IBM technical resources and tools to answer client questions and respond to client requirements.
• Software Environment Knowledge: Experience with various software environments, including operating systems, programming languages, database management systems, packages, and development tools.
• Problem Management Systems: Experience with relevant problem management systems to search for known problems and create new entries or update existing ones. Preferred Technical And Professional Experience
• Advanced Software Development: Experience with designing, developing, and delivering complex software offerings using the latest technologies, including expertise in multiple programming languages and software development methodologies.
• In-Depth Problem Determination: Experience in performing advanced problem determination and problem source identification in software environments, including complex analysis, evaluation, and resolution of client-reported problems.
• Technical Resource Optimization: Experience with optimizing the use of IBM technical resources and tools to improve efficiency and effectiveness in resolving client problems and providing expert guidance.

📌 Software Specialist (Santiago)
🏢 Ibm
📍 Santiago