About the role

Culligan is looking for an Operations Manager to make sure our value proposition is delivered reliably to customers throughout the life of their relationship with us. You will lead the planning, control and continuous improvement of our operations in Chile & Paraguay. You will drive productivity, quality and customer service results, and align operations with our LATAM strategy and business goals.

What you'll do

Planning & Strategy

- Translate the LATAM operations strategy into the local context.
- Define the national operational roadmap, prioritizing strategic projects that strengthen capacity and efficiency.
- Analyze service zones and coverage, and propose ways to expand reach and improve customer satisfaction.

Strategic Operations Management

- Ensure equipment availability through maintenance, refurbishment and technology renewal plans.
- Secure efficient import, manufacturing and installation processes through sound policies and partnerships.
- Oversee preventive and corrective maintenance through strategic KPIs and quality plans.

Continuous Improvement & Quality

- Define the quality management strategy, aligned with integral standards and local regulations.
- Promote continuous improvement methodologies for long-term efficiency.
- Set, monitor and adjust key operational KPIs: equipment availability, SLAs, productivity and cost efficiency.

People & Organizational Development

- Design training strategies and development plans for the operations team.
- Foster a culture of innovation, resilience and distributed leadership.




- Ensure succession planning and retention of key talent.

Cross-Functional Collaboration

- Work with Commercial, Marketing and Finance to keep operations aligned with business goals.
- Build partnerships with suppliers, logistics partners and strategic allies.

Reporting & Insights

- Deliver strategic management reports on performance, risks and opportunities.
- Advise the leadership team on market trends, operational risks and growth opportunities.

What we're looking for

- Bachelor's degree in Industrial, Mechanical, Electrical or Production Engineering, Business Administration (Operations) or a related field.
- MBA or postgraduate degree in Operations Management, Supply Chain, Logistics or Quality is a plus.
- 10+ years of experience in operations, manufacturing, logistics or technical service management, including 3–5 years in leadership roles.
- Advanced English.
- Knowledge of preventive, corrective and predictive maintenance.
- Quality management expertise (ISO, Lean, Six Sigma, Kaizen).
- Demand planning and inventory management skills.
- Experience in imports, customs processes and international supply chain.
- P&L; management and profitability metrics.
- Strong negotiation skills with suppliers and strategic contractors.
- Availability for national and international travel and on-site supervision.

What We Offer

- High-impact, strategic role
- Exposure to regional leadership
- Participation in transformation and growth initiatives
- Competitive compensation package

📌 Operations Manager (Región Metropolitana)
🏢 Culligan Chile
📍 Región Metropolitana