Patient Acquisition & Outreach Coordinator

Remote | Full-Time | LATAM

Company: SolcereLocation: Remote — Latin AmericaSchedule: Monday–Friday, Pacific Time business hoursEngagement: Independent Contractor

Application form: https://api.leadconnectorhq.com/widget/survey/rsKOJCoOR60G9xeO7Ez9

About Solcere

Solcere is a precision medicine clinic specializing in brain health, cognitive decline, Alzheimer's disease, and functional medicine. We provide personalized medical services, health coaching, and educational resources to help patients and families take a proactive approach to cognitive health.

We are looking for a proactive, organized, and results-driven Patient Acquisition & Outreach Coordinator to help prospective patients navigate their journey from initial inquiry to their first clinical visit.

Position Overview

This role is responsible for converting prospective patient inquiries into new patient enrollments, maintaining consistent outreach efforts, and ensuring that every new patient is fully prepared for their initial appointment.

The ideal candidate combines strong sales and relationship-building skills with excellent organizational abilities, follow-through, and experience managing CRM systems.

The position also serves as the primary point of contact between Solcere and our outsourced marketing agency, ensuring effective coordination between marketing activities, patient acquisition, and clinic operations.

Additionally, this role will support project coordination for our upcoming Brain Health Summit in June 2027.

Primary Objectives

- Achieve a minimum of 5 new paid patient enrollments per week.
- Manage the prospective patient journey from initial inquiry through successful preparation for the first clinical visit.
- Maintain consistent communication with active leads and proactively re-engage older inquiries.
- Manage and optimize the sales pipeline using GoHighLevel.
- Ensure prospective patients understand Solcere's relevant products and services.
- Serve as the main liaison between our outsourced marketing agency and medical/operations teams.
- Support planning and production activities for the upcoming Brain Health Summit.

Key Responsibilities1. Patient Acquisition & Conversion

- Respond promptly to incoming inquiries from prospective patients.
- Conduct outbound calls, emails, and follow-up communications.
- Build relationships with prospective patients and their families, understanding their needs and helping them navigate available services.
- Explain Solcere's clinical services, pricing, appointment structure, and onboarding process.
- Convert qualified inquiries into scheduled and fully paid initial consultations.
- Maintain consistent follow-up with prospective patients who have not yet enrolled.
- Proactively re-engage older inquiries and identify opportunities to convert them into new patients.
- Identify common objections, enrollment barriers, and opportunities to improve conversion rates.

2. New Patient Onboarding & Pre-Visit Coordination

Own the new patient journey until the patient is fully prepared for their initial visit.

- Coordinate initial appointment scheduling and upfront payment.
- Guide new patients through the required intake and registration process.
- Follow up on outstanding intake forms, medical records, and other pre-visit requirements.
- Communicate appointment expectations and preparation instructions.
- Ensure all necessary administrative information is collected before the initial appointment.
- Coordinate with the medical and administrative teams to resolve onboarding issues.




- Provide a clear and organized handoff to the clinical and administrative teams once the patient is ready for their initial visit.

The goal is not simply to schedule appointments, but to ensure every new patient begins their care journey with a smooth, organized, and positive experience.

3. CRM Management & Outreach Campaigns

- Manage the prospective patient pipeline using GoHighLevel (GHL).
- Maintain accurate lead records, contact histories, follow-up activities, and pipeline stages.
- Create and manage outreach campaigns targeting active and older inquiries.
- Develop and maintain automated follow-up sequences using approved email and SMS workflows.
- Segment leads based on their interests, engagement, and stage in the patient journey.
- Monitor lead activity, conversion rates, and follow-up effectiveness.
- Identify opportunities to improve CRM workflows and lead management processes.
- Ensure outreach activities follow applicable privacy and communication consent requirements.

4. Product Knowledge & Patient Education

Develop a comprehensive understanding of Solcere's products and services, including:

- Medical Services: Clinical consultations, functional medicine evaluations, and personalized treatment programs.
- Coaching Services: Health coaching programs and educational support.
- Educational Resources: Dr. Heather Sandison's book and related materials.
- Supplements: Products available through Solcere's approved channels.

Ensure prospective patients are informed about relevant offerings and understand the differences between available services.

Identify appropriate opportunities to introduce complementary products and services without providing medical advice or making unsupported clinical claims.

5. Marketing Agency Coordination

Serve as Solcere's primary operational point of contact with our outsourced marketing agency.

- Maintain regular communication with the marketing team.
- Communicate lead quality, patient feedback, common objections, and conversion barriers.
- Provide feedback on campaign effectiveness based on vigente patient interactions.
- Coordinate with the agency regarding upcoming campaigns, promotions, and outreach initiatives.
- Ensure marketing messaging accurately reflects Solcere's services, pricing, and appointment availability.
- Track agreed-upon deliverables and follow up on outstanding action items.
- Facilitate communication between the marketing agency and Solcere's medical and operations teams.

This position is not responsible for developing Solcere's overall marketing strategy or independently managing paid advertising. Those responsibilities remain with our outsourced marketing agency.

6. Summit Project Coordination

Support the planning and production of Solcere's upcoming June 2027 Brain Health Summit.

- Maintain a project timeline, milestones, and deliverables.
- Coordinate remote interviews with speakers, experts, and invited participants.
- Manage interview scheduling, confirmations, reminders, and follow-up communications.
- Organize recordings, interview materials, and production assets.
- Coordinate with external production partners and the marketing agency.
- Track project progress and ensure deadlines are met.
- Assist with event registration, communications, and promotional coordination.
- Support event production and execution as needed.





Required Qualifications

- Excellent written and spoken English.
- Previous experience in sales, lead conversion, customer success, or patient acquisition.
- Demonstrated experience with GoHighLevel or a comparable CRM platform.
- Experience managing lead pipelines, follow-up sequences, and outreach campaigns.
- Strong organizational skills and attention to detail.
- Ability to manage multiple leads and maintain consistent follow-up.
- Confidence discussing services, pricing, and enrollment decisions with prospective patients.
- Strong interpersonal skills and a professional, empathetic communication style.
- Ability to work independently and take ownership of measurable outcomes.
- Availability during Pacific Time business hours.
- Residence in Latin America with reliable internet and an appropriate remote workspace.

Preferred Qualifications

- Degree in a healthcare-related field, particularly Medicine (MD) or Nursing.
- Direct experience with GoHighLevel.
- Experience in healthcare, functional medicine, wellness, or other patient-facing services.
- Experience coordinating new client or patient onboarding.
- Familiarity with HIPAA and healthcare privacy requirements.
- Experience working with outsourced marketing teams.
- Experience in project management, webinar production, or virtual event coordination.
- Familiarity with project management tools and reporting dashboards.

Performance Expectations

Success in this position will be measured through the following indicators:

Patient Acquisition

- Minimum of 5 new paid patient enrollments per week.
- Consistent follow-up with active and older inquiries.
- Improvement in inquiry-to-enrollment conversion rates.

Patient Onboarding

- Completion of required pre-visit administrative steps.
- Timely coordination of intake forms, records, and appointment preparation.
- Accurate handoff to the clinical and administrative teams.

CRM Management

- Accurate and up-to-date lead records.
- Consistent execution of outreach campaigns.
- Effective use of automation and lead segmentation.

Team Coordination

- Clear communication with the outsourced marketing agency.
- Timely follow-up on campaign deliverables and operational needs.
- Effective collaboration with the medical and administrative teams.

Summit Coordination

- Completion of assigned milestones.
- Effective coordination of speakers, interviews, and production activities.
- Organized tracking of deliverables and deadlines.

Work Structure

- Fully remote position for candidates based in Latin America.
- Independent contractor engagement.
- Monday–Friday availability during Pacific Time business hours.
- Reports to the Director of Operations.
- Regular performance reviews based on measurable goals and operational effectiveness.

How to Apply

Interested in joining our team?

Please complete our online application form using the link below:

https://api.leadconnectorhq.com/widget/survey/rsKOJCoOR60G9xeO7Ez9

As part of the application, you will be asked to provide information about your professional background, CRM experience, and English proficiency.

We strongly encourage applicants to submit a brief video introduction in English describing their relevant experience and why they are interested in joining Solcere.

We are looking for someone who takes ownership of results, communicates with empathy and professionalism, and understands that successful patient acquisition involves more than closing a sale — it means helping each patient start their care journey with confidence.

Job Types: Full-time, Commission

Pay: $1,200,000 - $1,500,000 per month

Work Location: Remote

📌 Patient Acquisition & Outreach Coordinator - Remote - Latam (Chile)
🏢 Solcere
📍 Chile