At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Med Tech Sales

Job Sub Function

Clinical Sales – Surgeons (Commission)

Job Category

Business Enablement/Support

All Job Posting Locations

Las Condes, Santiago,, Region Metropolitana de Santiago, Chile

Job Description

Clinical Operations & Business Partner - Orthopedics Con el impulso por la innovación en la intersección de la biología y la tecnología, estamos desarrollando la próxima generación de tratamientos más inteligentes, menos invasivos y personalizados. ¿Te apasiona mejorar y ampliar las posibilidades de la ortopedia? ¿Preparad(o/a) para unirte a un equipo que está reimaginando cómo nos curamos? Nuestros equipos de ortopedia ayudan a mantener a más de 6 millones de personas en movimiento cada año, al tiempo que ofrecen valor clínico y económico a cirujanos y sistemas de atención médica. Nuestros equipos construyen soluciones para la reconstrucción articular; traumatismos y craneomaxilofaciales; deportes, extremidades y pies y tobillo electivos; columna; y robótica y cirugía digital. Tus talentos únicos ayudarán a pacientes en su viaje hacia el bienestar. Obtén más información en https://www.jnj.com/medtech Nuestras compañías de Medical Devices (MD) desarrollan y proveen tecnologías innovadoras para el tratamiento en las áreas de ortopedia, columna vertebral, medicina deportiva y neurología; suturas y reparación de tejidos; biofarmacéutica; cirugía mínimamente invasiva; enfermedad cardiovascular y cuidado de la visión. En DePuy Synthes, buscamos un(a) Clinical Operations & Business Partner – Orthopedics para integrarse al área de DePuy Synthes. Su propósito será brindar soporte técnico y clínico en procedimientos quirúrgicos, con énfasis en cirugías de asistidas por las plataformas Depuy Synthes, asegurando la correcta preparación, operación y cuidado del equipamiento, del instrumental, de los implantes y de los insumos, y resguardando en todo momento la seguridad del paciente y del procedimiento. Según los requerimientos de los centros clínicos, también podrá dar soporte a cirugías de otras unidades de negocio de ortopedia de DePuy Synthes (Joint, Trauma, columna, CMF y Medicina Deportiva). Además, trabajará estrechamente con el equipo comercial Será responsable end-to-end del negocio asignado, desde la validación de la solicitud hasta el proceso de Facturación.

Principales Responsabilidades

- Comply with company policies and internal procedures,



the Compliance program (including the regulations on interactions with health professionals) and applicable regulations.
- Manage the sale of MD products in special accounts, both new and established, with the goal of meeting and exceeding sales targets and increasing market penetration.
- End-to-end responsibility for surgery: ensure that each assigned procedure is properly requested, prepared, assisted and closed in the system.
- Validate that the surgery request entered in the platform is complete and correct (date, center, surgeon, procedure, platform, implants, and supplies).
- Coordinate scheduling, requirements and operational contingencies for each surgery, as well as joint work for the adoption of the various BU.
- Validate the availability and completeness of instruments, implants, disposables, and supplies in advance for each procedure, raising any deficits or contingencies timely.
- Prepare, install, calibrate and verify the operation of the various platforms before each surgery (turn on, system checks, camera, reference adjustments and connections).
- Provide clinical support to the surgeon and surgical team in pre-operative planning and intra-operative workflow.
- Detect and resolve basic technical incidents, escalating to technical support when appropriate.
- Verify implant correspondence (type, size, side, lot, and expiry date) before opening.
- Ensure a safe surgery and adhere to each clinic’s protocols.
- Report adverse events, incidents and equipment failures according to company and center notification systems.
- Report consumption of each surgery (implants, supplies, disposables used, with lot and size) fully and timely, as per company procedures, to ensure correct billing and stock replenishment.
- Close administrative procedures within deadlines: required backups, updating surgery status in the platform, and recording procedure data and equipment usage per company and clinic protocols.
- Clean and disinfect instruments after each surgery.
- Coordinate with central sterilization for reprocessing of robotic and orthopedic instrument kits, verifying completeness and good condition.
- Receive, store and control implant stock for different BU.
- Drive relationships with customers and facilitate clinical adoption of platforms in Chile.
- Meet defined sales objectives, including market share in the assigned territory.
- Implement market development activities, including product commercial and technical presentations and new technologies.
- Demonstrate correct and safe product use to doctors and health professionals.
- Promote and actively participate in Education Professional programs and activities.
- Make client visits, ensuring a close relationship and trust.
- Manage contracts and bidding processes as appropriate.
- Strategically manage and plan the assigned territory.
- Coordinate surgeries with the logistics team, ensuring correct product availability at the client.
- Participate in national,



regional and local promotional activities that require a high level of technical skill.
- Maintain a strong presence with clients for timely issue resolution and ensure customer satisfaction.
- Provide continuous feedback to management on customer needs, market dynamics and improvement opportunities.

Cualificaciones / RequisitosFormación académica

- Título de Técnico de Nivel Superior en Enfermería (TENS) con mención en pabellón, o Técnico en Instrumentación Quirúrgica / Arsenalería.
- Inscripción vigente en el Registro Nacional de Prestadores Individuales de la Superintendencia de Salud.

Experiencia

- Mínimo 4 años en pabellón quirúrgico como asistente quirúrgico, labores administrativas y comerciales, deseable con experiencia en cirugía traumatológica y de reemplazo articular (rodilla y cadera).
- Experiencia en el manejo de plataformas robóticas o de navegación quirúrgica (Deseable, no excluyente).
- Deseables inglés intermedio.
- Requiere licencia de conducción.

Competencias

- Rigurosidad y orientación a la seguridad del paciente.
- Trabajo en equipo y comunicación efectiva en contextos de alta presión.
- Orientación al cliente y capacidad de relacionamiento con equipos médicos.
- Resolución de problemas técnicos.
- Organización, planificación y control de inventario.
- Aprendizaje continuo y adaptación a nuevas tecnologías.
- Responsabilidad, proactividad y ética cualificado.

Herramientas

- Manejo de Office 365 y Salesforce (deseable).

Required Skills

- Accountability
- Account Management
- AI Judgement Integration
- Collaboration
- Cultural Competence
- Customer Centricity
- Healthcare Trends
- Lead Generation
- Market Knowledge
- Market Research
- Objectives and Key Results (OKRs)
- Organizing
- Process Oriented
- Relationship Building
- Sales
- Sales Support
- Sales Training
- Solutions Selling
- Sustainable Procurement
- Vendor Selection

Preferred Skills

- Accountability
- Account Management
- AI Judgement Integration
- Collaboration
- Cultural Competence
- Customer Centricity
- Healthcare Trends
- Lead Generation
- Market Knowledge
- Market Research
- Objectives and Key Results (OKRs)
- Organizing
- Process Oriented
- Relationship Building
- Sales
- Sales Support
- Sales Training
- Solutions Selling
- Sustainable Procurement
- Vendor Selection

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Our Credo calls on us to respect the dignity of every individual and create an environment for all people to thrive. Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.#J-18808-Ljbffr

📌 Clinical Operations & Business Partner - Orthopedics CHILE (Región Metropolitana)
🏢 Johnson & Johnson
📍 Región Metropolitana