The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our700+ team across 12 regions and 9 time zones.

We are a Global Organization therefore please send your English CV

The Role

Our Payment Operations Officer is responsible for ensuring smooth, accurate, and timely responses to client and internal team queries. Day-to-day, you will assist in processing deposits and withdrawals, support the team with client money reconciliations, and liaise with banks and third-party payment providers. This role also plays a key part in identifying potential money laundering and fraudulent transactions and escalating them to our compliance team.

To thrive in this role, you’ll be curious, enjoy working in a fast-paced environment, and recognize the key role you’ll play in the client experience.

As our Payment Operations Officer, your key responsibilities include, but not limited to:

- Allocating funding and processing withdrawals promptly, keeping clients informed
- Communicating with banks and payment providers to ensure smooth transactions
- Monitoring and responding to client inquiries in a timely and accurate manner
- Conducting AML checks and monitoring transactions for fraud




- Escalating any AML, TF, or fraud concerns to the appropriate team
- Submitting Unusual Activity Reports and handling card fraud cases
- Upholding compliance policies and conducting name matching for third-party transactions
- Handling chargeback disputes and maintaining effective communication with stakeholders
- Clear and responding to emails, messages, and requests in a timely manner
- Assisting in payment provider reconciliation and processing cash adjustments and transfers
- Supporting continuous improvement efforts and updating the internal knowledge base
- Reporting IT issues and providing information to Compliance and payment providers
- Completing required training modules and verifying bank statements
- Ensuring completion of assigned tasks within the business day

About you

- Fluency in English is a must. Any other language is advantageous.

- Weekly/Monthly shift rotation may be applied according to department needs
- Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential
- Excellent people and communication skills with the ability to communicate to staff, teams & customers well
- Ability to maintain high level of attention to detail and accuracy




- Strong problem-solving skills and dedicated to continuous process improvements
- Excellent time management skills and the ability to remain calm under pressure
- Intermediary skills in Microsoft Excel
- Desire and commitment to ongoing learning and development
- Enjoy working in a dynamic global team

Why you will enjoy working with us

- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option – work from anywhere for up to 4 weeks per year
- Ongoing personal development & learning opportunities
- Paid annual leave and paid sick leave
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the integral markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact.

Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.

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📌 Payment Operations Officer (Chile)
🏢 Pepperstone
📍 Chile