Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location Isidora Goyenechea 3000, Las Condes, Santiago Regio, Chile
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.




License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing general team, and become the best version of you.

Bilingual Call Center Agent (US healthcare management)

Santiago, Chile
Full time
R
Position Summary:




Bilingual Call Center Agent (US healthcare management) is responsible for developing and maintaining relationships with HCPs to drive program compliance. This high touch, service centric model builds on a one-on-one relationship to encourage practitioner participation at higher frequency and over the long term. Specialist are expected to support panel operations through participant administration, engagement activities, communication management, data maintenance, and incentive processing support. This role serves as a key operational resource for maintaining participant records, executing outreach and retention initiatives, documenting panelist interactions, and ensuring compliance with established operational procedures. The PAS contributes to panel health, participant engagement, and the overall effectiveness of panel management programs.

Essential Duties and Responsibilities:

Panelist Administration

- Develop and execute personalize outreach programs (email, phone, SMS) for specific list of panelists.
- Deliver high quality customer service through a niche skill set understanding HCP practice dynamics
- Maintain accurate and current participant records within designated systems.
- Update participant profiles, account statuses, and related information as required.
- Monitor participant activity and identify accounts requiring follow-up or intervention then develop tactical, panelist level engagement plan
- Ensure participant data is maintained in accordance with operational standards and quality requirements.

Panelist Communication and Engagement

- Conduct participant outreach through layered communication channels including

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