What You'll Do The main responsibilities and tasks of the position are:

- Coach and develop staff, with regular performance reviews.

- Communicate new requirements, process and procedures to the staff.

- Promote the application of HL standards and ensure the documentation of local manuals and guidelines, where applicable.

- Identify training needs and ensure all team and functional training requirements are recorded and fulfilled.

- Participate in cross-functional Area meetings, discussing solutions for daily problems involving other teams.

- Manage the Customer Service Support team in the day-to-day activities

- Act as point of entry for escalations to Customer Service Support Manager.

- Drive performance within the team by exceeding Quality promises and KPI deliverables.

- Monitor invoice accuracy and drive initiatives to reduce billing errors and rework.

- Manage complex invoice-related customer escalations and ensure timely resolution.

- Monitor and report team performance through invoicing KPIs and productivity metrics.

- Lead continuous improvement and automation initiatives within Invoice Handling processes.

- Ensure compliance with company policies,



financial controls, and local regulatory requirements.

What Makes You A Fit

Requirements and Qualifications:

- University Degree, Business Administration, Foreign Trade, International Business Engineer or equivalent.

- Min 3 years experience in in shipping Industry and Foreign Trade.

- Proficient in MS-Office products (Excel, PowerPoint, Word)

- Advanced knowledge of English and Spanish

- Excellent written and verbal communication skills.

- Comprehensive knowledge of FIS and other Hapag-Lloyd systems.

- Results-oriented team player with a proactive and collaborative approach.

- Ability to work effectively under pressure and manage competing priorities.

- Strong goal and deadline orientation.

- Excellent time-management and organizational skills.

- Open and receptive to new ideas, with the ability to learn quickly and adapt to change.

- Self-motivated and committed to continuous personal and professional development.

Please note: this position is only open for employee located in Chile.

📌 Supervisor Customer Service Invoicing (Viña del Mar)
🏢 Hapag Lloyd
📍 Viña del Mar