D-348 | Support Specialist Pe/Pp

D-348 | Support Specialist Pe/Pp

12 feb

12 feb



Do you have the appetite to Grow Your Magic?
Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality.
Founded in Belgium in 1919, Puratos is growing rapidly with over 8500 employees in 74 countries, with a consolidated turnover of over €1,85 billion in 2017. Our passion for innovation, pioneering spirit and core values continue to propel our global ambitions. This, coupled with our commitment to our communities, is what makes working at Puratos so magical.
Based in Santiago de Chile,

Puratos de Chile is looking for a Global Applications Support Specialist. The main mission consists of the follow up and resolving of support cases for the specific functional domain, logged via the Puratos support portalThe Global Applications Support Specialist will be expert in his/her domain from a functional and technical point of view.
Within his/her area of responsibilities the Global Applications Support Specialist will keep the Global Applications Support Manager and whenever needed the Group SAP Program Manager informed about his/her activities.
The key tasks are:
Follow up and resolve support cases for the specific functional domain (Purchasing and Distribution, Production and R&D;, Manufacturing Operation Management, Sales, CRM/SFA, e-Commerce, Finance and Costing) logged via the Puratos support portal.
Write functional specifications for new approved Change Requests (Workflows, Reports, Interfaces, Conversions, Enhancements and Forms – WRICEFs).
Ensure execution of Change Requests and Developments.
Keep Global Template (Blueprint) and Customizing documentation up-to-date.
Be involved in optimization and retrofitting activities (some travel may be

required) and implement additional functionalities
Be involved in upgrades (Enhancement Packs).
Write test scenario’s.
Perform functional testing.
Prepare and give training.
Provide assistance to the regional roll-out teams when needed.
Organize or assist in post implementation reviews and training sessions.
Protect the template, organize regression testing and identify template gaps.
Contribute to the development of the template and document all changes.
Support the SAP outsourcing for the specific domain.
Ensure reaching of OLA/KPI for the specific domain, in close collaboration with the SAP outsourcing partner.

Knowledge, Skills, and Education
In depth support knowledge in the specific functional domain.
Team spirit and team work.
Good communication and training skills.
Broad view and spirit of synthesis.
Quality and internal customer orientation.
Open mindset with emphasis on knowledge sharing.
Flexible and stress resistant.
Well organized and good time management skills.
Fluent in English (spoken and written), additional languages are an asset.
SAP ABAP knowledge (asset).
Willingness to travel: 10%.

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