(KT-972) - Customer Success Advisor

(KT-972) - Customer Success Advisor

21 ago
|
Sovos Compliance
|
Santiago

21 ago

Sovos Compliance

Santiago

We are looking for passionate Customer Success Advisor to join our team!



The Work You’ll Do



The Customer Success Advisor proactively engages with customers to ensure they get value out of Sovos products and services. The Customer Success Advisor is an internal advocate for Sovos customers, provides access to Sovos resources and assists with implementing the resolution to issues. The Customer Success Advisor is the primary point of contact with our customers and assists with coordinating other internal teams – including Sales, Marketing, Product Management and Client Operations.



Key Position Responsibilities



- Understand business priorities, technology landscape and internal stakeholders



- Conduct recurring business reviews

- Monitor Customer Health, including risk indicators and opportunities for growth

- Develop and facilitate Engagement Plans, including coordinating resources for training and projects to improve adoption

- Promote available content – including webinars, best practice guides, user guides, and the Sovos online portal

- Reinforce important communications about Sovos products, including releases

- Drive renewal readiness through internal coordination and customer communication

- Facilitate escalation management and issue resolution

- Ensure responses to customer inquiries

- Build and maintain strong working relationships with colleagues in sales, client operations, product management and marketing to cultivate cooperation in customer priorities

- Provide feedback to continuously improve processes and programs



Minimum Position Qualifications



- Bachelor’s Degree

- 1-2 years’ experience in customer-facing roles (ex. services, support, sales) preferred

- Ability to manage strict deadlines and work independently

- Effective communication skills at all levels – including with senior management and technical personnel

- Essential Job Functions

- Interact effectively with teammates, colleagues and customers

- Bachelor’s Degree

- 1-2 years’ experience in customer-facing roles (ex. services, support, sales) preferred

- Ability to manage strict deadlines and work independently

- Effective communication skills at all levels – including with senior management and technical personnel





How You’ll Grow



Growth is serious business at Sovos!



- In the past 12 months, nearly one-third of our employees experienced career growth in the form of promotions, career changes, and lateral moves.

- There are clear paths of growth within our roles.





What We Can Offer!



The opportunity to grow as a professional – and as a person – through various company-provided development opportunities, including:



- SovosYOU

- The IDEA Mentor Program

- Progressive Wellness Program

- Flexible work schedule



The challenge of working in an emerging market and solving complex problems for our clients is a large one. Businesses are struggling to keep up with the pace, volume, and complexity of regulatory requirements. In fact, 45% of CFOs say compliance is their “biggest growth challenge.” That is why over half of the Fortune 500 counts on Sovos to solve their complex business-to-government compliance challenges. Our employees work on meaningful and engaging projects that make a tangible impact on our clients’ success.





Does this sound like a fit? Apply now!

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https://www.kitempleo.cl/empleo/14756339/kt-972-customer-success-advisor-santiago/?utm_source=html

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