Customer Experience – Business Development Manager – Latin America | QM551

Customer Experience – Business Development Manager – Latin America | QM551

25 sep

25 sep



The Business Entity

The Customer Experience organization is responsible to build groundbreaking solutions in alignment with industry requirements and our product portfolio, deploy and support the most complex solutions based on IT frameworks and our customer needs, and ensure that our customers realize the full value and potential of Cisco’s solutions. We seek to transform our customers’ business from every angle and set the industry direction across everything we do.

Team Description

This Business Development Management (BDM) team is a highly empowered group of industry consultants, passionate about driving successful insertions of Day 0,

Day1 and Day 2 services in partnership with sales and various groups within our Customer Success Organization. The role provides high visibility and interaction with senior management, customer organizations, and across- the teams engaged in the customer success value lifecycle. The team engages and drive cross-functional projects from incubation and productization of new insights, drive programmatic sales initiatives to drive incremental business, be at the cutting edge of technology as enablers that facilitate the adoption of such technology into successful business outcomes.

Our BDM team members have a breadth of knowledge across technology trends, Cisco’s Customer Experience services portfolio and Cisco’s product architecture portfolio. Team members are encouraged to demonstrate this knowledge to develop solutions, scope services opportunities, and support sales based on customer requirements across all vertical market environments in Latin America.

Role & Responsibilities

Lead active engagement with account teams in planning and executing client solutions and services sales strategy. As a technical lead with strong “ hands-on” knowledge of technology trends, a consulting mindset, and deep knowledge of Cisco portfolio, be able to have the right conversations with customers and partners to solve challenges. Being able to discover and align customer business and operational priorities as a result of which an architectural roadmap and solution sets can be driven to solve such challenges. Translate customer requirements to accurate deliverable scoping, sizing, and pricing. Collaborate with cross-functional groups (delivery, Customer Success, sales, product management, operations, marketing) to develop Customer Experience portfolio packages and pricing, and client proposals. Contribute to the development of new CX service offerings. Work with Customer Experience service line management and Product Management in supporting the services lifecycle requirements.Engage with Service Line delivery teams to ensure consistent and accurate scoping of client delivery engagements.


Minimum Qualifications

10+ years’ minimum experience across industry IT frameworks and 5+ years’ experience in “ hands-on” deployment experience across two or more areas such as – Virtualization, SDN, Security, Automation and Assurance, Public Cloud stacks AWS/Google/Azure). “ Hands-on” experience means that you have actual development experience of a “ stack” or “ deployment” experience in an actual customer environment. Self-starter, multi-task, collaborate well across diverse groups and have the appetite to drive innovation, think out of the box and follow through with the execution of such ideas to move the needle in the region, in Cisco, and in the industry. Excellent verbal and written skills in communicating and positioning Cisco’s Services business and operational value and capabilities to both internal and Client Executive audience. one or more Industry Certifications – AWS, VMWARE, MSFT, CCIE, ITIL, TOGAF#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

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